Liberty Mutual Insurance Customer Service Representative interview questions

Warning* Easy interview, but very deceitful. I wore a full suit and tie (extremely overdressed, the interviewers had T-shirts on and drinking Dunkin iced coffee). Two interviewers asked me basic “tell me a time when...” customer service questions. They’re just looking for bodies to fill answering phone calls that won’t cry when a customer is screaming at you. (Eventually they’ll want you to start pitching leads/sales to customers that call.) At the end you watch a 5 minute video about how great working at liberty is. They talk about what your schedule will be (did NOT mention you would have to bid for a set schedule so be prepared for hours that may not work for your family life) and how you will be assisting customers make payments (you will also be pitching sales/leads! Which was not told in interview). The whole interview was 20 minutes at most. I definitely felt rushed out the door as I saw a lot of other people in the waiting area being brought back to different offices. Seemed like a hiring blitz of bodies to fill cubicles. In the end I accepted the job but realized it wasn’t for me, I left after seeing how unorganized and unsupportive the work environment was. If you’re looking for a job where you’ll be on the phone all day dealing with angry customers by yourself and can function without any help or support from your supervisors or management then kudos to you, this is the job.