IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
Viewing 21 - 25 of 85 Interviews
IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at IKEA (Etobicoke, ON) in Sep 2022
Interview
Easy process, applied during job fair, and they said i would be best in CS. Simple process training was great as they made it very easy to learn and understand. I interviewed with 2 gentlemen and spoke about being the ideal candidate.
Interview questions [1]
Question 1
What are your salary expectations? How do you feel you can excel in this role?
I applied online. The process took 3 weeks. I interviewed at IKEA (Washington, DC) in Nov 2022
Interview
The interview process was long I couldn’t retain all of the information that was needed because the days were long a crammed with information instead of taking weeks to teach us
I applied through an employee referral. I interviewed at IKEA (Paramus, NJ)
Interview
There was only one round of interviews. The interview was simple. you meet with department head and a supervisor for the corresponding dept. They also did same-day mouth swab drug testing.
Interview questions [1]
Question 1
What is Your experience? Why do you want the position? Tell us about a challenge and how you overcame it.