IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
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IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at IKEA (Sídney) in Jan 2020
Interview
Relaxed interview process, received a telephone call with instructions of where to be on-site and then interviewed by two staff members.
Received a follow up phone call with a job offer, which then involved an intake with 10 other employees.
There was a hire event directly at ikea where I went to ikea and got interviewed on the spot. I was interviewed by the customer service manager and asked the usual interview questions.
I applied online. The process took 2 weeks. I interviewed at IKEA (Richmond, Victoria) in Nov 2023
Interview
Have a video interview first and then a group interview is pretty chill, and the your grandparent interview which is just let you ask question about the job, and then phone call to notice you got an offer.
Interview questions [1]
Question 1
questions about how to serve customer well, How to deal with difficult customers? Why do you choice to join IKEA And say one IKEA quality that you like and why