H&M Sales Advisor - Full Time interview questions

This review is for H&M Singapore as a sales advisor. Group interview; very different from how H&M employs in other countries. You are made to go through several role play activities where they test your customer service skills and ability to perform in a VERY fast paced environment. The job offer will be given on the same day. Take note that this is not a conventional interview where you talk your way through the questions, you are really judged based on your performance during the activities. Real-world retail experience is a great benefit as you will know instinctively how to react to your advantage. In my group, there was one person who had never worked retail and he was promptly struck off the list. So, in my opinion, they are not really looking for newbies. If you are new to this line of work, it might be better applying elsewhere.

It was a group of 20 people during the process, it wasn't an interview. It was a 9 hour trial shift, where they throw you in the deep end and work as a sale assistant for a day (It was paid for) At least you don't work for nothing. 9 hour shift went by fast, but the manager's forgot about the group of us who have been split in each department. It felt like the longest day, but still managed to get through it. Wasn't as hard, customer's ask you questions but you feel like you have no idea since it was pretty much first day with no training in a massive store. There was a person who assigned to look after you from distant and marking how well you are. I didn't even notice till the end where they come up to you and tell you how you're going. Mine was very positive and i had my hopes up high. When we finished the shift, they told us they'll contact us within a few days to say we have got the job or not. A week later, got a call offering a full time position.