CIBC Customer Service Representative (CSR) interview questions

some one works already in CIBC has refered me, so i recieved convocation of interview from the vice director of the branch. people interviewed me are quite nice, we have talked about something else before starting the interview, from this short conversation I have known that they what some one who can speak mandarin. It is a bilingue interview but they just asked me to present myself in english, and others questions were all asked in french.

I applied on line many times and finally i got a sudden call interview for almost half an hour and one week after they asked me for in person interview. It was not so warm. But it was standard questions