I applied through college or university. I interviewed at CIBC (Edmonton, AB) in Apr 2015
Interview
Dual interview with branch manager and hiring manager, they asked a few questions about myself and explain the position role to see if I like it. Mainly about sales goal and working environment that some branch do not provide chair to seat on, working by standing by. Also some branch opens 7days a week and asked if it would be an issue.
Interview questions [1]
Question 1
Showed a brochure and a few minutes later, role play as a CIBC CSR soliciting to a reluctant client
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
