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CIBC Customer Service Representative interview questions

based on 334 ratings - Updated May 4, 2026

Average interview difficulty

Very positive interview experience

How others got an interview

68%
Applied online
Applied online
17%
Employee Referral
Employee Referral
9%
In Person
In Person
4%
Recruiter
Recruiter
2%
Other
Other
0%
Campus Recruiting
Campus Recruiting

Interview search

334 interviews

Customer Service Representative Interview

Apr 17, 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 1 day. I interviewed at CIBC (Vancouver, BC) in Aug 2013

Interview

Informal and genuine. It was a positive experience as I connected immediately with the assistant branch manager. I first applied online but didn't wait to be connected to my branch of choice (which I specified in the application). I immediately went to the branch I wanted to work at and introduced myself and I had the interview on the same day in -person. I don't think it's like this anymore anywhere and now you are only accepted online.

Interview questions [1]

Question 1

These were very common sense and sensible questions. It was the kind of conversation where someone was genuinely trying to get to know you to gauge if you were able to commit to being part of the team and had the enthusiasm to want to continue working there.

1 Answer

Customer Service Representative Interview

Mar 31, 2017

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied online. The process took 1 week. I interviewed at CIBC (Halifax, NS) in Mar 2017

Interview

Applied online. The process took 1 week and I got call today the interview is pretty good and its about your work experience and few questions regarding availability and accommodation and told there will be another round with manager. so I'm waiting for the next call.

Interview questions [1]

Question 1

what is your long term goal in this profession? what is your previous experience? Tell me about how you build a relationship with a customer and how you sell or give an advice to them? why did you choose cibc?

Answer question

Customer Service Representative Interview

Mar 15, 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 4 weeks. I interviewed at CIBC (Richmond Hill, ON) in Feb 2016

Interview

Two days after submitting my resume online, a HR rep scheduled a phone interview with me and asked simple questions about my background and customer service experience. The next day I received a call from the branch manager to schedule an in-person interview. My interview only took about 20 minutes and the interviewer focused heavily on my flexibility. Two weeks later, I received a call saying I got the job.

Interview questions [1]

Question 1

If there is a lineup, how would you recommend a customer to try the ATM machine? And what if the customer says no?

Answer question

Viewing 201 - 205 of 334 Interviews

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CIBC interviews CIBC Customer Service Representative interviews

Customer Service Representative Interview

Apr 17, 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 1 day. I interviewed at CIBC (Vancouver, BC) in Aug 2013

Interview

Interview questions [1]

Question 1

1 Answer

Customer Service Representative Interview

Mar 31, 2017

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied online. The process took 1 week. I interviewed at CIBC (Halifax, NS) in Mar 2017

Interview

Interview questions [1]

Question 1

Answer question

Customer Service Representative Interview

Mar 15, 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 4 weeks. I interviewed at CIBC (Richmond Hill, ON) in Feb 2016

Interview

Interview questions [1]

Question 1

If there is a lineup, how would you recommend a customer to try the ATM machine? And what if the customer says no?

Answer question

CIBC

CIBC Customer Service Representative interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

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Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative Interview

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