I applied online. The process took 4 weeks. I interviewed at CIBC (Richmond Hill, ON) in Feb 2016
Interview
Two days after submitting my resume online, a HR rep scheduled a phone interview with me and asked simple questions about my background and customer service experience. The next day I received a call from the branch manager to schedule an in-person interview. My interview only took about 20 minutes and the interviewer focused heavily on my flexibility. Two weeks later, I received a call saying I got the job.
Interview questions [1]
Question 1
If there is a lineup, how would you recommend a customer to try the ATM machine? And what if the customer says no?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
