Booking.com Customer Service Advisor interview questions

I firstly received an email from a recruiter at booking.com and called them two days later when I came back from a trip, and immediately had a phone interview, which was a brief introduction about myself and the content of the job, benefit and training etc. The interview was arranged on the phone and conducted in Manchester centre in the same week. The office is located in a beautiful building, surrounded by all the commercial buildings areas. The interview was conducted one on one in a small room, started with two paper of translations between Chinese and English and followed by 1 hour's interview questions.

the interview took no more than 20 min. I was asked about my attitude toward working under pressure, my behaviour towards colleagues and my soft skills to manage customers at the phone. The second part of the interview was basically a translation from italian to english and from english to italian to undestrand if I could fit that role or not.