I applied through a recruiter. I interviewed at Booking.com (Manchester, Inglaterra) in Feb 2020
Interview
I firstly received an email from a recruiter at booking.com and called them two days later when I came back from a trip, and immediately had a phone interview, which was a brief introduction about myself and the content of the job, benefit and training etc. The interview was arranged on the phone and conducted in Manchester centre in the same week. The office is located in a beautiful building, surrounded by all the commercial buildings areas. The interview was conducted one on one in a small room, started with two paper of translations between Chinese and English and followed by 1 hour's interview questions.
Interview questions [1]
Question 1
First part is about my interests, personality, experiences from the CV. (e.g., each role and gaps during every work experience, the reasons that I left former companies).
Role plays questions such as how would I deal with customer complaints or situations when a customer didn't bring their credit card to pick up their car, how would I help them.
More questions about how I dealt with similar situations related to customer services in my past experience. Need to provide concise stories.
I interviewed at Booking.com (Manchester, Inglaterra)
Interview
Quite easy, basic questions. With a little preparation and right attitude you'll get through it. If you ask chat gpt to give you basic questions you will know enough, to pass the job interview.
I applied online. I interviewed at Booking.com (Manchester, Inglaterra) in Feb 2024
Interview
First language test then video scenarios. If you pass these then quick phone interview and then Zoom interview with one of the managers and someone taking notes. Zoom Interview is very lengthy about 1 hour and you need to be a great storyteller to get anywhere. My advice would be, it is not worth the effort for just another call center role, they do not even have the courtesy to respond to your email when requested any update and feedback after a week.
Interview questions [1]
Question 1
Describe when did you deal with conflict at work?
What motivates you when working from home?
I applied online. The process took 1 week. I interviewed at Booking.com (Manchester, Inglaterra) in Jan 2024
Interview
Someone called me from Spain with a heavy accent. So it was a little difficult for me to understand what she said.
It was a short conversation. She asked some technical questions and about my previous work.