I applied online. The process took 3 weeks. I interviewed at AT&T (Birmingham, AL) in Sep 2010
Interview
The hiring manger conducted the interview. we talked about the company and expectations. then I was asked 6 questions that was scored then we talked some more. He let me no that CSR was a selling job but people that called in would be current customer looking for a deal to resume service. The next day I was sent a e-mail to complete an background and drug screen. The interview went extremely well.
Interview questions [1]
Question 1
Tell me about a time when a customer complain about the level of service you provided ?
I applied online. The process took 3 weeks. I interviewed at AT&T in May 2010
Interview
Contacted first by email with details about the position and if intrested call number to set up phone interview. I did two phone interviews that consisted of background and behavioral questions then was notified that my resume was sent to hiring manager for review. Got called to set up a 1:1 interview is was same type questions.
Interview questions [1]
Question 1
Describe a time when you had to tell a customer no and had to adhere to their objection.
I applied online. The process took 1 week. I interviewed at AT&T (Orlando, FL) in Sep 2010
Interview
Applied online on Sept 2nd, scheduled a group call on Sept 3rd [ which consist of HR Nikki Nix explaining the complany policies ] & set up an appointment for an assessment test for tomorrow Sept 7th. I hope all goes well, I've been reading up on numerous post from people applying for the same job position & they didnt get a call back.