The process took 2 weeks. I interviewed at AT&T in Sep 2008
Interview
You fill out the online application and post your resume... this takes quite awhile due to the amount of questions. These questions seem to fill out your character profile and what you would do in ethically questionable situations. (don't be a thief) Received a phone call from the hiring department located in FL saying they were interested. Went to the interview with the local store's manager answering questions such as "what have you done in the past to turn a sour situation into a positive outcome". She wrote down everything I said word for word. Within a week I received a phone call from the hiring department stating that I needed to take a drug test within 48 hours at facility chosen by the company. Passed of course and started within a few days!
Interview questions [1]
Question 1
Tell me about a specific situation where you handled an angry customer. What was the outcome, and why did you choose to handle it in the manner that you did.
The process took 1 day. I interviewed at AT&T (Atlanta, GA) in Sep 2010
Interview
I thought the interviewer had already made his mind prior to my arrival on his choices. I was the last candidate out of maybe 40-50 so he was pretty weary and it showed. He seemed almost bored from jump. Very polite but bored. I must admit, I was not totally prepared for the detailed probing nature of the questions. But I have been and am a very seasoned and accomplished salesman all my life and actually this job was really 3 levels below my skill set, but I digress. In his defense, I had my share of "can you repeat the questions". But I felt my answers were pretty good. Certainly had to better than a ton of the total dweebs I saw walking around the place, but again, I digress. At the end of the interview, we did a role play where I had 5 minutes to sell him a product. I KNOW I knocked that out of the park, but I may have had a few to many ummm's in the rst of the interview. My advice to the great unwashed. Prepare for situational questions. Think of what if type questions. Think of specific orders and events and good and bad orders/customers/dealings/events you have had to deal with and the SPECIFIC way you handled them. Be clear and concise. Avoid the ums. Believe me, when the rubber hits the road, you'd be surprised how hard it is to recall simple past events that you could usually recall in a skinny minute. Overakk, I hate to admit it, but I probably did blow it.
Interview questions [1]
Question 1
Please give me an example of a time when you had to come up with an alternative solution to a problem in a specific work situation.