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Poor understanding of large enterprise interactions. Degrading comprehension of the managed service sphere. Lack of understanding of technical service staffing, costs and benefits. Disregard for the value customer facing staff bring to the business in customer loyalty and renewals. Turning into cost savings driven rather than revenue retention and gain. An atmosphere of distrust is creeping in behind the fog of self perceived competence. Lack of training investment for the business. Inability to adopt best practice demonstrated by competitors, which directly impinges revenue streams.

- Widespread incompetence from Agent level through to Senior Management with 'politics' and toxic employees a constant threat, specifically... - Senior Management are forced to manipulate end of year PDR ratings for their Managers and Agents in order to satisfy the 'bonus pot' restrictions - Poor decision-making at Senior Management level with regular conflicts of interest presented due to 'personal' managerial relationships, including work delegation, award nominations and bonus payments. - Valid and substantiated concerns regarding Senior Management behaviour raised via the formal Corporate Whistle-Blower process are devalued and dismissed without investigation. - Stress and anxiety levels within Management Team are un-welcome and unsupported with decisions made often based on political and self-gain. - Despite being well publicised and actively encouraged throughout the rest of the business, Flexible Working (BWOW) is not welcome or allowed - The Sickness Management and Absence Policy is open to interpretation and applied inconsistently, again driven by popularity and friendships