Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
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Hayden Brown

54% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

633 reviews
1.0
May 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours. Some sharp colleagues.

Cons

Complete dysfunction at every level (individual, team, strategic); decisions made by committee. Core aspects of the business are not being invested in. Long hours, but if you complain then you aren't a team player and don't believe in the mission. Upwork had a lead in this space but is thoroughly squandering it.

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Upwork Response
6y
Hi there, I'm really sorry to hear this. I would love to understand your feedback and welcome a chance to discuss. Please slack or email me directly so we can connect at your convenience -zoë
1.0
Nov 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent base salary, because you won't be making many sales.

Cons

Doesn't look like anything has changed according to recent reviews. I wouldn't even be taking the time to submit a review all this time later if this place didn't still haunt my nightmares. It seems like it's going to be an AWESOME opportunity, but it's more like high school with all of their politics and popularity. My direct manager had never even sold in her life. I was convinced for the first 6 months it was all me, I was the problem. I never had an issue with anxiety before. This place had me on a very high-dose of depression/anxiety medicine for the first time in my life.

1.0
Aug 8, 2023
Recommend
CEO approval
Business Outlook

Pros

some of my teammates will be friends for life - the individuals contributors I worked with are some of the best and brightest people I've ever met.

Cons

Management is inept. In my time there almost the entire C-Suite turned over. They invested alot of time and money into training but it was some of the most ineffective training I've ever been apart of. Upwork trains us to sell this platform as a crucial hiring tool and none of my clients saw Upwork as that. There is a fundamental mismatch in how Upwork views itself vs how clients view Upwork and until Upwork realizes that no one wants to use them as a main hiring tool (my clients only wanted Upwork as a supplemental tool), they will continue to fail. They also laid off 15% of the workforce and clawed back a portion of our severance after we ad already signed and agreed to the package. I made financial decisions based on the severance amount that was originally agreed to that I would not have made had I known a large portion of our severance was going to be not delivered as promised. I have been financially harmed by Upwork's negligence

Viewing 16 - 18 of 633 Reviews

Glassdoor has 923 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.