Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

54% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

633 reviews
2.0
Oct 29, 2020

They lost their way going into "wartime"

Recommend
CEO approval
Business Outlook

Pros

Work from home, swag, compensation. There are many people who are great to work with.

Cons

Upwork used to be a great place to work. It was filled with happy people, happy teams, and happy leadership. The environment and culture was positive and infectious to the point where everyone enjoyed coming to the offices to bond. Then something happened. I don't know whether it was the fact they went public, a change in leadership, or they just plainly lost their way. It went from an empathetic, family friendly atmosphere to this hostile environment, they call "wartime" now. Since this change, people became overworked, forgotten, taken advantaged of, and untrustworthy. I'm one of the lucky few that left on their own accord, but many who had been there for years and contributed so much of themselves to a company they thought cared, have been put out to pasture unceremoniously. I saw teams re-org'd when there wasn't any reason to do so. So many people who won't say anything, out of fear, were betrayed and basically told to either take it or leave it. Many did leave and were paid out, and many stayed because they had no other choice. Certain departments that you're supposed to trust became this unknown entity that would push people out the door if you didn't agree with their practices or the powers that be. It certainly was not a reflection of the glowing reviews you may see, but I do hope things change for Upwork. They did not start out bad, but have definitely lost their way.

avatar
Upwork Response
5y
Thank you for taking the time to post a review. I'm sorry to hear you felt this way when you decided to leave. It certainly has been a time of change for us, and while the majority of our team is excited about the future, I understand that isn't true for everyone. Please email me directly if you are open to discussing your feedback more specifically - I would welcome the chance. No matter what, I hope that you find a great home at your next company. -zoe
2.0
May 26, 2023

Lost and Listless

Recommend
CEO approval
Business Outlook

Pros

- Upwork provides real economic opportunity to freelancers around the world. Look at some of the reviews here; a lot of the positive ones are from people who clearly found work THROUGH Upwork and love the company as a result. This is a good thing, but it distorts their reputation on Glassdoor because those people don't actually work FOR the company. - WLB was good before I left. - The company's raison d'être is worthwhile.

Cons

- The C-suite has been a revolving door over the last year except for the CEO. She is the constant during this downturn and, as others have pointed out, deserves to be let go. I can't believe activist investors haven't demanded that she be fired as the stock price is in the gutter and guidance is only getting worse. - Generative AI represents a real threat to the company. There is no compelling reason to hire a logo designer, contract for data entry, etc. in the future if AI can do it for you. Based on current trends, this company will struggle to integrate any type of compelling AI into their product while it eats away at their core value prop to customers. - Ancient tech stack that makes work impossible. - Testing methodology is slow and incremental improvements are treated as huge victories. They miss the forest for the trees.

Viewing 13 - 15 of 633 Reviews

Glassdoor has 923 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.