I worked as Account Sales Representative for Uber Eats in Lisbon and I resigned less than 3 months after the beginning of my contract.
It was by far the worst work experience I have ever had.
Ridiculous salary, no responsibility or recognition of work, no opportunities of evolution, extremely toxic management with a surreal turnover and an unhealthy obsession from the management to exceed the target. While knowing that there is no remuneration on the performance !!!!!!
Let's go into details now.
1- Lies from the recruiters
Recruiters tell us that they are looking for talented people who really want to pursue a career in the company with a real evolution within Uber.
Besides that, it is specified during the recruitment that the Sales Representatives will have a remuneration on their performance every 3 months that can reach up to 20% of their salary.
In reality, the performance bonus is revised downwards by Uber, which justifies the reduction of the initial bonus by a lot of superfluous criteria and this bonus will never be paid after 3 months but at the earliest 6 months after your starting date and some will have to wait until 8 months to receive it.
In reality, Uber uses this fake performance bonus as a retention bonus.
Recall that this bonus is a weak incentive because it represents only a handful of euros for months of waiting.
It is worth remembering that the Uber Sales Rep entry contract is only 6 months, which forces the employee to renew his contract to receive the bonus. Otherwise, he will never receive his "performance bonus".
Finally, Uber is selling itself as a "start-up" atmosphere when in reality this is a bureaucratic environment to its paroxysm
2 - No recognition
In the offices in Lisbon, most Uber employees are Customer Support Representatives
The management makes no distinction between a Customer Support Representative and the Sales Team. Whether in terms of wages, or regarding the inflexibility of work schedules, the remote working is prohibited of course.
Furthermore, doing customer service or sales does not require at all the same degree of education or qualification ...
3 - Toxic management.
With very low wages, outside the reality of the market Uber lays the foundation for an environment in which pressure and frustration will prevail.
A constant pressure from the managers to overachieve the target, while we are not given anything in return.
Not only are we asked to exceed the objectives but in addition to work on additional projects outside our contractual functions and all this while avoiding asking for overtime.
Many promises are made but very few are kept. Uber's strategy is to promise promotions, or bonuses to keep employees. Then the bonuses are permanently pushed back and the promotions given to a handful of people.
Uber does not reward its most successful employees but reward the most docile ...
I have never seen a company in which more than 80% of sales employees are dissatisfied with their job and for most of them are looking for opportunities to leave Uber.
At the time I write these words (1 week after my resignation) already 4 other colleagues have resigned (the sales team is less than 20 people ...)
Conclusion:
Uber abuses its brand image to attract overqualified profiles for the tasks they will be given
No bargaining power. Being a Sales Representative at Uber boils down to dealing with administrative tasks while reciting the same word-for-word pitch all day long.
If you are an ambitious salesman go your way, Uber will bring you only regrets and disappointments
