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      Uber

      Engaged Employer

      Uber reviews

      3.7

      65% would recommend to a friend

      (16,278 total reviews)
      avatar

      Dara Khosrowshahi

      71% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Uber has an employee rating of 3.7 out of 5 stars, based on 16,278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      16K reviews
      3.0
      Dec 25, 2015

      Community Support-Outsourced our jobs!

      Community support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to work from home, ability to work independently, excitement in working and promoting cutting edge technology and services.

      Cons

      Many of us were very excited to get in on what we were told was a ground floor opportunity with a growing technology based company. How disappointing to find that we were to be treated as "temps" for a long term assignment with no paid benefits, vacation, or any of the perks of a typical employee. Most of our direct managers are so wet behind the ears that they appear never to have actually managed people before and the training offered has been deplorable. Only because of the outstanding teamwork of our band of WFH employees have we been able to cobble enough information and resources together to make a much unappreciated difference at Uber. To add insult to injury, stellar co workers are let go on a regular basis to make room for the new, outsourced CSRs from the Phillipines and India who we are all well aware are being paid a small fraction of the wages we are paid, and that the cost savings is the whole reason for this very anti American move. Additionally throughout our time at Uber the responsibilities placed on us have increased and we have received the equivalent of promotions with no change in compensation.

      avatar
      Uber Response
      10y
      Thank you for your review. Uber is indeed evolving it's strategy and structure around customer support/service representatives. We're continually launching new products which means our customer support environment is more complex. To address the complexity, we're building centers of excellence (COEs) around the globe (included the US) to better serve the customer on support issues. People who work in the COEs start as contractors and are offered a chance to convert to full time based on company need and individual performance. If you had a work from home position that was moved to a COE, I encourage you to check out uber.com/jobs for a role in a COE or other roles that might fit your experience -- Partner Support Center roles and Operations Coordinators can be good role fits for people with customer service experience. Good luck to you on your search and thank you again for your review!
      5.0
      Oct 26, 2015

      First job after graduating, doing exactly what I've always wanted

      Software engineer (front-end)
      Recommend
      CEO approval
      Business Outlook

      Pros

      + Highly motivated, talented, personable engineers to be inspired by + High impact, minimal bureaucracy + Values of ownership, responsibility, and where "the best idea wins"

      Cons

      Personally, I typically put in more than just 8 hours a day, but I've never had to work longer than I wanted to. I think it comes along with having a job you enjoy at a company with lots of interesting work to do.

      avatar
      Uber Response
      10y
      Thanks for the honest review. Your description of how you work I think is very representative of the culture here. Keep it up!
      3.0
      Oct 5, 2015

      It is not what it claims to be.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a researcher I come to discover that Uber has a lousy customer service related to the partners. Uber Support team is very narrow minded since I have personally witnessed drivers being treated with disdain as the best way for Uber to “allegedly” support their riders. I long for the day when no one would want to drive for Uber anymore unless Uber shows respect and add to the values to their partners. Drivers are the faces that riders see not the $55 Billion team sitting in the crystal tower with more lawyers than the American Bar Association. Not being honest with the drivers/partners is sending a message from corporate that this is how the game is played, therefore the driver passes this subtitle along to the rider and oftentimes unconsciously. For example Uber claims in a document published on January 30, 2015 that drivers will be charged 20% for UberX and 28% UberXL request and an additional $1 safe ride fee. Those fee seemed to have been acceptable but after April 12, 2015 Uber started charging more without notice.

      Cons

      Uber office workers treat drivers with disdain. Drivers are being treated as a number. Even unruly and drunk Riders are given options to rate drivers. Uber's Owners are very arongant

      Viewing 211 - 213 of 16,278 Reviews
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