Uber reviews

3.7

65% would recommend to a friend

(16,257 total reviews)
avatar

Dara Khosrowshahi

70% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

16K reviews
1.0
Oct 4, 2015

Run, don't walk

Recommend
CEO approval
Business Outlook

Pros

I got none - other than it being a known, successful company

Cons

To make the company happy, you must live and breathe Uber. You must make Uber the priority in your life. - expectations are unreasonable. No one ever gets to exceed expectations in performance reviews, and they will tell you that (there goes a motivation factor) - you get no recognition, no matter how well you do - yet another point the company is very vocal about - company politics are nothing like I've ever seen - your performance review may read: You did not work more than 40-50 hours/week, Uber is not a 9-5. If your review lists this and nothing more that's 'negative', you will not have 'met' expectations - expectations are not laid out and you won't know what they are until your review. Hired for A - expected to do H. - favoritism and nepotism is big - while females and parents get hired, if they want to keep their family a priority, they will struggle - comments of sexist nature or against people with disabilities get swept under the rug. - you cannot voice your concerns (in a professional and respectful manner). No matter how you spin it, you are complaining. When you talk to management about a problem you need help with, you are expected to keep it quiet and come up with a solution yourself. Bringing it up (no matter how big), will shift the focus on you and you will be the problem for speaking up. - it's more about how many hours you are at the office, rather then the quality of your work (i.e. 40 hrs of quality work < 60 hrs of mediocre work) - pay and equity is low for the time that's expected of you (well under market). - very aggressive and negative company culture

5.0
Jun 26, 2013
Recommend
CEO approval
Business Outlook

Pros

Uber is a startup that inspires us to work in eager want – we don’t work because we’re getting paid, we work because in our hearts and minds, we want Uber to grow and be incredibly successful. We debate till 4 am about who our next hire should be, in heated arguments, because we are a family. When we hire someone, they become part of that family, and our Uber family is nothing short of incredible. Imagine a company wide international “workation”, where instead of staying in a posh hotel and holding conferences and seminars, you split into small groups of 10-15 people, airbnb a big house in places like Stockholm and Melbourne, & eat, sleep, work, and party together as a team. That’s family. Imagine a job where you directly (read – personally know and) help thousands of people each year. Drivers who used to work in unbelievably terrible conditions to provide for their families can now earn more income and enjoy a better living by partnering with Uber. Female drivers, who were previously shunned in this industry, now feel safe (no cash) and confident (zero discrimination) while driving their car. It’s great knowing I’m working with a company that empowers drivers to feel safe and earn a livable wage. Imagine creating a more efficient city, where riders no longer waste gas in their own cars, where drivers are directed using a computer algorithm to pickup and drop off passengers in the most efficient way possible, and where pollution in a city actually decreases because consumers are making smarter choices. Imagine being empowered by an entire engineering team that constantly listens to your feedback, and builds tools to make you more exponentially more effective than you were yesterday. Imagine delighting customers with surprise "Ubercades", or making them cry with joy when they receive an on-demand barbershop quartet song and roses from their beloved. Imagine reducing the number of deaths that occur due to drunk driving. Imagine the sadness prevented, the lives saved, and the future memories created because people are making more responsible decisions and leaving their cars at home when they drink. And Imagine being part of a team so wickedly focused, so incredibly smart, that you have to pinch yourself weekly to realize how lucky you are to be a part of this culture forming, industry disrupting, pollution eliminating, customer delighting, DUI preventing “company”. But it’s not a company. It’s a community, and it’s way of life.

Cons

If you can't hustle, you'll have a hard time succeeding here. Be ready to work hard and put in the hours to help grow this once in a lifetime opportunity

2.0
Nov 1, 2016
Recommend
CEO approval
Business Outlook

Pros

- Solid perks: Uber credits, unlimited snacks, breakfast food, lunches, dinner after 8pm, gym credit, good benefits, unlimited vacation policy - You end up being pretty good friends with most of your colleagues - No dress code - Luxurious facilities

Cons

**Disclaimer to those who are reading Glassdoor reviews about uber: most positive reviews are left by employees who have been at company < 3 months. When you are a new employee or a "nUber" as they call you, you are incessantly emailed by the HR, COO, etc. to leave a positive review on Glassdoor. Amazingly, after 3 months at the company the review requests suddenly dissipate. They know that after a while employees get jaded and no longer have positive things to say about Uber. Career Growth: - Little to no career growth opportunities for individuals on city teams - all roads lead to San Francisco - People I’ve known who have moved to San Francisco have encountered similar political issues upon moving with minor cost of living adjustments to make up for the huge change in living expenses Office Politics: - Suffocating amounts of office politics. You are judged more on how much people like you than the caliber of work you produce or how hard you work in general - Performance is very much weighted by how much others in the office like you - Individuals who have more tenure (pre-2015) are given favoritism - Despite being a cultural value, company has a huge problem with principled confrontation and toe-stepping, those who do well at Uber are consummate “yes-men” Leadership: - Most leaders are inexperienced. Many have moved up in the ranks after being an early employee at Uber where Uber was their first or second job and have had little to know training or mentorship from managers that are actually good at being managers - Other leaders that have been hired-in are subject to the same popularity norms that plague office politics and are unlikely to stand up for their people if it means potentially being disliked - Massive pressure pushed down from C-level. Many higher level managers have enough problems managing up to Travis to effectively also manage their own teams. Although some genuinely care, many are only able to do the minimum. Attitude and Compensation: - Even with favoritism individuals with tenure are unhappy and jaded because they are compensated way below market value - Early employees who were lucky enough to have extreme successes early while riding the wave of tremendous growth often have confuse their luck with talent or experience; this is compounded by the amount of favoritism they receive - Early employees who have “golden handcuffs” because they cannot afford to buy out their options at current strike price often do very little and still receive good performance due to favoritism, this drags down motivations of others that are actually try to move the needle - Many leaders at the company often carelessly throw out that they can fire anyone, at any time for any reason which makes people feel concerned about their job security - With the way that the new Uber credits are structured, the perks of working for Uber are not what they used to be [for new employees] - 14 cultural values: many are duplicative, most are ignored and not one has anything to do with Integrity

avatar
Uber Response
9y
Hey there - thanks for taking the time to write up this review. There's a lot you dig into and ideally we could set up a time to chat offline to get into specific areas and things we can do to improve Uber as a place to work. If you'd be willing, reach out at pierce@uber.com. I did want to address some of your points directly. First, your point about asking for Glassdoor reviews from our employees is a little misleading. We know how important Glassdoor is as a place many, if not all, prospective candidates visit to learn about working here. We do ask our employees (once) for honest, truthful feedback about their experience at Uber because we believe it will draw more people to Uber rather than deter them. The feedback we receive is invaluable and has helped justify countless new programs that have been rolled out. On your point on career growth, this seems to be an unstructured area in the company as we're in this hypergrowth phase. There hasn't been a clear structure/process around promotions, taking on a new role, or shifting responsibilities, and I think it's really a sign of us being a young company in hypergrowth phase. I'm confident that there will be a lot of progress on this over the next few quarters. Again, I'd love to chat confidentially to really get into specific ways we can improve, so please reach out if you're willing.
Viewing 70 - 72 of 16,257 Reviews

Glassdoor has 35,976 Uber reviews submitted anonymously by Uber employees. Read employee reviews and ratings on Glassdoor to decide if Uber is right for you.