UPS reviews

3.4

55% would recommend to a friend

(36,767 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
1.0
Jan 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Regular drivers are decent lads and will help you however they can.

Cons

Integrad..... Like military school. Uniform inspections, polished boots, shirts ironed and must have sharp creases that would shave a hairy man in 20 seconds.. The job itself..... Long long hours, management don't give a crap how long you work for once you deliver every single parcel and pick up every request that's sent to you regardless of where you are on your route.... If you do 100 stops you'll be expected to do 110 the next day, without any thanks or recognition, but beware the day you can't complete all your stops.... You'll be hauled over hot coals to demand answers as to why you failed the company and didn't deliver everything... I lasted 2 months with this and left as soon as I found another job. Management will big up the company, the job etc but if you are seriously considering a position here find a driver and ask them what they really think as they will tell you the truth... Money is also rubbish for the hours you are expected to work.

3.0
Dec 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Strong company work values, integrity, solid base salary, honest business practices, reasonable life work balance, good company communication

Cons

New hires since 2013 do not have a pension and current managers do which creates a large gap in expectations and rewards. Old boys club. Sexism, homophobic and racism education is DRASTICALLY needed in management (coming from a straight white male). Inappropriate comments are common daily inside and outside of the operation. Sales commissions are based on large scale, complicated and macro economic factors. Barely any control over your own incentive pay. "Just deal with it" mentality. The opinions of people under 40 are discarded quickly.

1.0
Nov 27, 2017

Account Executive

Recommend
CEO approval
Business Outlook

Pros

Stability Benefits Flexible schedule (except for November/December)

Cons

The politics in this company are unbelievable. UPS doesn't care about their customers and all of the old school "UPSers" are delusional to change. Pricing department is a nightmare. If you win accounts or have accounts that are gaining they will take them and pass them to a "senior" rep. In return senior reps will pass down declining accounts to you. Management will call you on holidays including Thanksgiving and Christmas to work in operations with no extra pay in another state. They say you are a "partner" so you have no choice.

Viewing 94 - 96 of 36,767 Reviews

Glassdoor has 40,972 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.