The Cigna Group reviews

Numbers are most important to management. To the point where they will blame whomever they can in order to take the heat off themselves. Strict tardy and sick day policy without any understanding of the employee's situation. No matter how long someone has worked there, how much dedication one has put into their position, there is little forgiveness when the numbers aren't met. The benefits aren't that great believe it or not. The job is very stressful.

I don't think people managing specific divisions know what the hell they are doing. It appears that the automatic way to get promoted to one of these position is to serve time in the Cigna army by going abroad and putting in time on behalf of the company there. Sure, the experience is good for these folks, but in no way does it make them qualified to make sweeping decision across a broad range of business services in the United States.