TUI Group Inbound Customer Service/Inbound Sales reviews

2.0

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(1 total review)
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Sebastian Ebel

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1 review
2.0
Aug 22, 2014
Recommend
CEO approval
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Pros

It's a job, the staff are all in the same boat. The training and development is well structured and educational trips are a nice touch.

Cons

There is no 2 way avenue... It's all about metrics, scheduled adherence. Sales targets are rarely achievable and a lot of the time when staff levels are low, the targets are split between who ever is left. It's not approached sensibly, when your opinion is given to management, it is usually looked down on and you feel worthless. The company will have it their way at any cost, changes to bad practices take too long to rectify.

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