TUI Group reviews

3.7

71% would recommend to a friend

(1,992 total reviews)
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Sebastian Ebel

70% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,992 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 5, 2026

Awful

Recommend
CEO approval
Business Outlook

Pros

Absolutely non at all utter rubbish

Cons

They go on about mental health and when your ill because of the job they dont care at all. Its a if your face fits kinds of a job. They dont like you been quiet where you come to work do your job and go home. They want to know your private life and when yoy remain quiet about it they dont like it

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TUI Group Response
4mo
Thank you for sharing your experience. We’re truly sorry to hear that your time with us was so frustrating and that you felt unsupported, particularly regarding wellbeing and management. We understand how difficult it can be when expectations and experiences don’t align, and we take feedback like this very seriously. We are committed to listening, learning, and making meaningful improvements to ensure all colleagues feel valued, supported, and respected in their roles. TUI Employer Brand Social Media Team
2.0
Dec 8, 2025

TUI

Recommend
CEO approval
Business Outlook

Pros

Team is often friendly in the shop and most people are usually happy to help Concessions are good once you have worked there for over a year

Cons

Irregular working pattern and little choice over hours. Low wage for expected job responsibilities Senior management play favourites and others are reluctant to offer help and advice due to company “blame culture” Limited progression opportunities

4.0
Nov 7, 2025

TUI

Recommend
CEO approval
Business Outlook

Pros

Concession Customer focused CSQ rewards Friends & family discount Staff travel offers Good progression

Cons

Weekend Hours Pressure Target heavy

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TUI Group Response
7mo
Thank you for taking the time to share your experience as a Travel Advisor at TUI. It's great to hear that you appreciated our travel concessions and staff discount benefits, which are indeed some of the most valued perks of working with us. We're also pleased that you found our customer focus approach positive and enjoyed the CSQ rewards system that recognizes excellent customer service. It's particularly encouraging to hear that you found good progression opportunities during your time with us. We acknowledge your concerns about weekend hours, pressure, and the target-focused environment. The travel industry does come with certain scheduling challenges, and we understand this can impact work-life balance. While targets are an important part of our business model, we continuously review our approach to ensure they remain motivating rather than overwhelming. We value your contributions during your time with us and appreciate your balanced feedback, as it helps us identify areas where we can improve the employee experience while maintaining the positive aspects you highlighted. Thank you again for sharing your thoughts about your time at TUI. Best wishes from the TUI Employer Brand Social Media Team
Viewing 238 - 240 of 1,992 Reviews

Glassdoor has 3,028 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.