Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TUI Group

      Engaged Employer

      TUI Group reviews

      3.7

      72% would recommend to a friend

      (1,995 total reviews)
      avatar

      Sebastian Ebel

      70% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Nov 7, 2025

      Not awful, but not great!

      Cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, colleagues, rostering generally ok. Lucky to get long-haul or trips. 90% of roster is there and back short haul and very very long hours. Good union who stick up for you.

      Cons

      6 month summer only contract!!! - Compared to competitors it can take over 20 years to get a year round contract, very strict on absence management, training isn't very in depth. After a while you get given 'PPY - Permanent Part Year' this is either 6 months or 7 months where you are guaranteed a role for the summer months starting in April or May. Currently going through a 'transformation' as crew you are not informed until decisions have been made, such as closing two bases in the last six months.

      avatar
      TUI Group Response
      7mo
      Thank you for taking the time to share your honest feedback and reflections on your experience as part of our Cabin Crew team. We understand your concerns around contract structure, communication, and opportunities for development, and we’re truly sorry to hear that some aspects of your experience have been frustrating. Your comments about seasonal contracts, transformation updates, and promotion processes are important, and we take them seriously. We’re continuously reviewing how we can improve communication and create greater transparency during periods of change, as well as exploring ways to offer more stability and progression opportunities for our crew community. Your feedback will be shared with the relevant teams to support these ongoing conversations. We’re pleased to hear that you value your colleagues, the roster flexibility, and union support and we remain committed to improving the overall experience for all of our cabin crew colleagues. Best wishes from the TUI Employer Brand Social Media Team
      5.0
      Nov 4, 2025

      Great Place to work

      Travel adviser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, staff and pay

      Cons

      no notable cons for this role

      avatar
      TUI Group Response
      7mo
      Thank you for taking the time to share your feedback and for your contribution during your time with TUI. We’re so pleased to hear that you had a positive experience as a Travel Advisor and enjoyed the company culture, supportive teams, and pay. It’s great to know that your time with us left a positive impression. We wish you all the best in your future endeavours and hope you continue to carry great memories from your time at TUI. Best wishes from the TUI Employer Brand Social Media Team
      4.0
      Nov 4, 2025

      CSA

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay Great career progression

      Cons

      low staff morale difficulty receiving help

      avatar
      TUI Group Response
      7mo
      Thank you for taking the time to share your feedback and for your continued commitment over the past few years as part of our Swansea team. We’re really pleased to hear that you value the pay and career progression opportunities at TUI. It’s great to know that you’ve found development and growth during your time with us. We also acknowledge your concerns about staff morale and support. We take this feedback seriously, as creating an environment where everyone feels supported and motivated is very important to us. Your input helps us identify where we can continue to improve, and we encourage you to share any specific concerns with your line manager or HR partner so we can address them directly. Best wishes from the TUI Employer Brand Social Media Team
      Viewing 472 - 474 of 1,995 Reviews
      Related searches: TUI Group jobs | TUI Group salaries | TUI Group benefits | TUI Group interviews
      ReviewsTUI Group reviews

      Glassdoor has 3,033 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.