TUI Group reviews

3.7

72% would recommend to a friend

(1,994 total reviews)
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Sebastian Ebel

69% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting job. Kind clients and good phone conversations, support and training.

Cons

Toxic work environment. Outdated equipment.

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TUI Group Response
4mo
Thank you for your review! It’s great to hear you enjoyed the role, the clients, and the support and training provided. We’re sorry to hear about the work environment and equipment and appreciate your feedback, it helps us focus on improving the experience for everyone. Best wishes from the TUI Employer Brand Social Media Team
1.0
Feb 17, 2026

Tui Bene

Recommend
CEO approval
Business Outlook

Pros

None anymore. Go on holidays rather than working for this company nowadays

Cons

Since becoming part of TUI Group, the company culture has changed noticeably. There appears to be less emphasis on staff empowerment and mutual respect than before, with a stronger focus on numbers and turnover. Additionally, a significant number of employees have left the company or had their positions discontinued, which has further impacted morale and the overall working environment.

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TUI Group Response
4mo
Thank you for taking the time to share your experience with us, we appreciate your feedback regarding our company culture and staff morale. While growth and performance are important to ensure long-term sustainability, we firmly believe that success is built by our people. Maintaining a culture of empowerment, respect, and collaboration remains a priority for us. We are sorry this was not your experience. We value your input, as it helps us identify areas where we can improve the employee experience. TUI Employer Brand Social Media Team
4.0
Feb 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong focus on inclusion: The company prioritizes a diverse and inclusive culture. Active Employee Networks: Numerous Employee Network Groups (ENGs) support personal interests, beliefs, and overall wellbeing. Transparent Career Growth: Clear roadmaps and defined paths for professional advancement. Holistic Benefits: A comprehensive rewards package designed to support employees' individual needs from a well-rounded perspective.

Cons

Internal communication between business areas needs significant improvement. Additionally, the reward structure is opaque and inconsistently applied, making professional development feel more like a matter of personal rapport with a manager than a standard company process. Since the post-COVID transition, roles that were condensed have not been restored, leading to a 'double-down' effect where employees are facing increased expectations with fewer resources and higher pressure.

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TUI Group Response
4mo
Thank you for taking the time to share such a thoughtful and detailed review, and for your continued contribution over more than 10 years with TUI. We’re really pleased to hear that you value our focus on inclusion, our Employee Network Groups, and the clarity around career pathways and holistic benefits. Creating an inclusive environment where colleagues can grow and feel supported is something we are deeply committed to, so it’s encouraging to see this recognised. We also appreciate your candid feedback around internal communication, reward transparency and post-COVID workload pressures. We continue to review how we communicate across business areas, how reward frameworks are applied, and how we support teams as the business evolves. Thank you again for your openness and for the experience and dedication you bring to TUI. Feedback like yours is invaluable in helping us continue to develop as an organisation. Best wishes from the TUI Employer Brand Social Media Team
Viewing 427 - 429 of 1,994 Reviews

Glassdoor has 3,030 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.