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TSA (Transportation Security Administration)

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TSA (Transportation Security Administration) reviews

3.4

56% would recommend to a friend

(2,918 total reviews)

David P. Pekoske

64% approve of CEO

45% positive business outlook

TSA (Transportation Security Administration) has an employee rating of 3.4 out of 5 stars, based on 2,918 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TSA (Transportation Security Administration) employee rating is in line with the average (within 1 standard deviation) for employers within the Gobierno y Administración Pública industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Feb 27, 2016

Like it is

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The passengers for the most part are great, especially the regular business travelers. 401k (thrift savings) benefits are very good.

Cons

Very inconsistent in interpretation of anything. Supervisors, managers and SOC support are never held accountable for anything. A lot of favoritism and negativity, makes for a very stressful and toxic work environment, even when you are not part of it. Supervisors and higher up change the rules to suit themselves not what is SOP, don't question anything, they will retaliate negatively.

2.0
Oct 12, 2015

TSO

Recommend
CEO approval
Business Outlook

Pros

As a part-time employee you receive medical benefits and the pay rate is decent especially if you are a student or just looking to make some extra money.

Cons

This agency as a whole is very disorganized, it is also the laughing stock of all the agencies because it has only been in existence for 13 years. The first issue is that the agency has an SOP that is so poorly written that management at times can not interpret the proper meaning for what is written. Due to this you will spend most of your time confused about what you should and should not be doing. The second issue is that each airports director is allowed to enacted local airport procedures that can aren't included in the SOP, so you have to remember all of the SOP and the local airport rules. Both sets of these rules change often sometime within a matter of days which causes a lot of confusion. Again management has no idea what your suppose to be doing themselves because they are confused as well due to all the changes and poor implementation of those changes. The third issue is that the management is leadership team are never on the same page when communicating new rules and changes to the officers. So you can be told to do one things by a lead or supervisor and then be told to do something totally different by a manager. Fourth there are some issues with scheduling and staffing which causes the officers to have to work a lot harder while also being pressured to work faster. This leads me to the fifth issue although you will be told countless times by management and leadership not to rush to take your time they will indirectly pressure you to move faster to boast or comply with passenger wait time expectations. Some supervisors will just directly tell you to hurry up or that your moving too slow or calling too many bag checks. Ultimately feeling the pressure to move faster will eventually cause you to make a mistake which you will be punished for. While there are many different airports and working environments within those airports I have heard from many other officers who have been with the agency for five years or more that the issue that I listed are nationwide. There is not a lot of job security although you won't be laid off you can very easily be fired. The training is terrible, you get enough to try an survive your one year probationary period. Job is not worth taking if your looking to establish a career. If your looking to make some extra cash then yes its a decent job. Or if your looking to go to school then yes its a good opportunity because they have a program where they'll pay for you to get an associates degree.

3.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Health Benefits. Accrue vacation and sick time. Working with people. Opens door to other government jobs.

Cons

Must take a test once a year to keep the job. Difficult to get pay raise or bonus. On your feet for long periods. Fast pace. Not a rewarding job except knowing you are providing safety.

Viewing 91 - 93 of 2,918 Reviews

Glassdoor has 3,027 TSA (Transportation Security Administration) reviews submitted anonymously by TSA (Transportation Security Administration) employees. Read employee reviews and ratings on Glassdoor to decide if TSA (Transportation Security Administration) is right for you.