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TSA (Transportation Security Administration)

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TSA (Transportation Security Administration) reviews

3.4

56% would recommend to a friend

(2,917 total reviews)

David P. Pekoske

64% approve of CEO

45% positive business outlook

TSA (Transportation Security Administration) has an employee rating of 3.4 out of 5 stars, based on 2,917 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TSA (Transportation Security Administration) employee rating is in line with the average (within 1 standard deviation) for employers within the Gobierno y Administración Pública industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Apr 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent money, decent benefits. The job isn’t rocket science.

Cons

Everything about the job sucks. Your coworkers are great people. But the upper management is GARBAGE! The passengers are rude and nasty. You have 2 years to be on your P’s and Q’s or you’ll be fired on the spot (doesn’t look good on future resumes). Even after 2 years, constant testing can mean your job. So no job security. Don’t do it. Good for a 21 year old fresh outta school. But bad for adults. Don’t do it. Don’t do it. GET OUT! You can only move up if you’re sexing with upper management.

2.0
Apr 19, 2016
Recommend
CEO approval
Business Outlook

Pros

government benefits, they were good enough to earn that second star, which would be a sliver of a star if glassdoor allowed it. if you're willing to work holidays and overtime, you'll make some good money. If you work in an airport with little foot traffic, the job is probably pretty good. I worked in one of the more insanely busy international airports, it was... try not to do that. The job stays at the airport. You don't take anything home except for memories. The people who work their are, for the most part, genuinely good people . If anyone cared enough to listen, you'd hear stories either about hitting rock bottom and looking for another chance, or stories about really wanting to help people. Remember, when they take off the uniform, they are your neighbors, not monsters. They don't enjoy it anymore than anybody else, which is why there's such a rush to get promoted off the lanes. If you are amazing at the job, people like you, you take on extra work, you can get promoted to LTSO before your probationary period is over. After your probationary period is over, you are damn hard to fire. I knew a guy who let a gun get through - still there. He'll never go past TSO, but he's still there.

Cons

Everything else Have you ever been to an airport, or even just the DMV? Think of the people who've been in the line with you. Imagine going through their underpants. Imagine having to touch them. Imagine having to argue with them, deal with them day in day out. Imagine having to take a snow globe they bought as a present but didn't check with their bags. Now imagine doing all of that knowing what happened in Brussels could happen at any time/ at that moment - that precise moment, because if they get to you everything else has failed - you are the only thing stopping another tragedy. Sound like a good time? Congratulations, you're a.. word glassdoor wont let me use. Welcome back to high-school. Some of these people are fresh out of high school or never graduated from high school. They bring it with them. That and the horrible working climate brings everyone susceptible back to a state of petty gossip and tantrums. You better not be susceptible to peer pressure, because some TSOs don't want to do any work that doesn't result in a real prohibited item, and they'll give you an earful every time you call for a bag to be looked at that has nothing but clutter. The job is not easy, these people need to do their jobs, don't be afraid to tell them. After you've made a good number of friends, of course. You anger the wrong people and you will stay at the bottom for your entire career. You anger people by being candid about how bad working for TSA is to Management, and by criticizing those above you. If you manage to anger a passenger too much, they can also file a complaint that will stop you in your tracks. If you do a good job and people like you, you will move up, though. It also helps to pick up some extra duties and make sure you do a lot of work above your pay grade (LTSO level). You can get promoted, it's just a minefield. Say goodbye to holidays. Unless you've stayed with TSA a few years, you will never be fully in charge of your schedule. Holidays and work hours are bid on. When you bid is determined by your start date. If you're a new hire, you have to wait for everyone above you to move on before you'll get anything good. People who've been stuck in TSA that long, enough to build up seniority at the TSO level, are not going anywhere. Most of them either don't want to be promoted or are un-promotable. Once you get promoted your Your probationary period is about 2 years long, if I remember correctly. Which means you can be fired for sneezing wrong for two years. You will be verbally abused by a lot of people, and they wont be entirely wrong. You'll also get some really welcome praise. They also wont be entirely wrong. That's the job.

2.0
Apr 10, 2016

TSO

Recommend
CEO approval
Business Outlook

Pros

Benefits. Good place for x military and reservist since they have to work with your schedule. 25% of employees military or former military. Bad for the rest of us trying to get another federal job in a different agency. Good pay for students and individuals without college degree. They work with your college schedule. There are exceptional TSO's with diverse backgrounds in previous businesses and highly educated. Good reference for next job with city, county, state, etc. Good place for pre-retirement since 5 years using Federal Health Insurance plus 62 lets you retire with ability to continue with Federal Health Insurance at a discount. Most passengers are agreeable and appreciative of what we do.

Cons

Next to no opportunity for advancement. Not many are able to use job as a stepping stone to other federal agencies. That's a bag of goods someone sold TSO's. Management all the way down treat and speak to employees disrespectfully. Stupid policies that are so antiquated and backward thinking. TSA is at bottom of the list as far as employee satisfaction. Poor morale and sinking. NO GS scale! That's how they keep reminding us we are step children ready to be cut off. Pay is awful when you consider what we do, our purpose, and the potential harm we expose ourselves to. Let's see, our pay starts at the minimum wage 14 states just passed. Pension stinks. We've had so many freezes and cut backs over the past 7 years we're underpaid. Ten years service will get you 10% of highest 3 year average pay. $315 month or so. After paying your health insurance/dental, maybe you'll get $75 a month. Better have your own Roth going since Thrift Savings Plan hasn't been doing well. No opportunity to take leave since calendar filled for the rest of the year minus a handful of Tues. and Weds in Oct/Nov. This is early April...People will lose leave when they can't use it. Mismanagement of checkpoints restricting employees from breaks based on "operational needs"...yeah, its more like poor operation. Management doesn't know how to hire, train, schedule, rotate, and manage flow of passengers at checkpoints. They promote individuals to LTSO's and STSO's with relatively no training. Favoritism still exists when it comes to TSO's receiving bonus though. TSA still hires lazy people and those working the system. No programs fostering employee development/advancement or assistance in obtaining advanced degrees. Job intellectually unchallenging but if you're a worker, it can be physically challenging especially if checkpoint mismanaged. Bidding process for schedule once a year, crazy. Single day bids at 2 a.m. in the morning, in person, insane!! Airlines efficiently bid every month on line with no problems. The government spends on everything else so don't you think it is time to spend on improving the efficiency of running this business? But don't expect appreciation.....its a job, not a career.

Viewing 4 - 6 of 2,917 Reviews

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