TP Technical Support Representative reviews

4.2

78% would recommend to a friend

(530 total reviews)

Jorge Amar

68% approve of CEO

69% positive business outlook

Technical Support Representative employees have rated TP with 4.2 out of 5 stars, based on 530 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

530 reviews
1.0
Aug 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Trainers were great. Co-agents were great to deal with.

Cons

Curriculum was not. Higher ups like the team leaders are very bad in accommodating his/her agents concerns. Team leaders just wanted to be great in the eyes of the managers and doesn't care if his/her agents are having trouble or needing assistance with their work. Whenever there are problems that a certain agent is facing instead of encouraging and trying to help the agent, they make it more difficult for the agent to his/her job by belittling him/her.

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TP Response
6y
Thank you for bringing this to our attention. We find your review alarming and we would like to help you resolve your concern. May we request you to please message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company for us to conduct a proper investigation regarding this matter.
2.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Good co workers, good location

Cons

My campaign was a joke. High turnover. Lack of proper management and insufficient training. lots of Angry customers. Base for the magnitude of incoming calls. Due to high turnover, magnitude of calls became unbearable.

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TP Response
6y
Thank you for bringing this to our attention. We apologize that you experience it here in TP. May we request that you share more details with us via http://bit.ly/TPHR-newform in order to make improvements and make sure it won't happen in the future.
1.0
Aug 9, 2019
Recommend
CEO approval
Business Outlook

Pros

None. The company is absolutely abysmal and only designed for screwing employees and profiting off them

Cons

- Horrible and unethical company - Company Supports managers who bully employees on the floor. - Arrogant and unfriendly HR department who lie about benefits - A culture of cliquiness and favouritism - Very dirty workplace - Will do everything they can not to pay you your correct salary - Employees often take illegal drugs during work - Stupid , irregular shifts , designed to create exhaustion. - Childish managers and co-workers

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TP Response
6y
Your review is alarming. May we ask you to please send us a report at http://bit.ly/TPHR-newform so we can conduct an investigation? Thank you.
Viewing 487 - 489 of 530 Reviews

Glassdoor has 100,767 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.