TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,393 total reviews)

Jorge Amar

93% approve of CEO

79% positive business outlook

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,393 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

17K reviews
2.0
Mar 10, 2014
Recommend
CEO approval
Business Outlook

Pros

A lot of overtime available

Cons

Schedule would change overnight (supposed to have "24 hour" notice) and come in the next day to see you're too early or too late.

1.0
Mar 8, 2014
Recommend
CEO approval
Business Outlook

Pros

You get Minium Wage paid into your Bank A/C

Cons

You are treated with disrespect on a daily Basis by TL's whom get paid for listening to calls and criticising people all day. These people refuse to do customer call-backs especially in Vodafone Campaign and take extended unauthorised breaks but do very little work. Customer's become more irate with us and distrusting as we're promised numerous call-backs in past which never happen. God forbid you tell the customer the truth about this as this will result in an immediate HR Meeting.

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TP Response
4y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
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