Is TP a good company to work for as a Customer Service?

Customer Service professionals working at TP have rated their employer with 4.4 out of 5 stars in 1,145 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TP .

Does TP pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 1,145 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at TP .

How happy are Customer Service professionals working at TP?

91% of Customer Service employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service professionals have also rated TP with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13830) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2577) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1404) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (931) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1992 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1798 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1759 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1259 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3845 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2461 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1495 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 372 reviews)); "Poor communication and dropping classes with little notice" ((in 283 reviews))

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TP

TP Customer Service reviews

4.4

91% would recommend to a friend

(1,145 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Senior management

4.3

Compensation and benefits

4.2

Work/Life balance

Customer Service. employees have rated TP with 4.4 out of 5 stars, based on 1,145 company reviews on Glassdoor. This indicates that most Customer Service. professionals have an excellent working experience there. TP is rated 23% above average by Customer Service. professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

May 29, 2019

bad taste

Customer service

Recommend

CEO approval

Business Outlook

Pros

lisbon is a sunny place

Cons

Working here is like taking a cancer: try to be happy and you will die later. If you are lucky, you will be dismissed during the training, because they take more people than what they need, then they find an excuse and send you home without paying flight and expenses. If you are not lucky, you will join the company of the rabbid dogs, basically you become a slave without rights and you will have to see every day these faces of freaks until you will replace every coffee morning with a vomit.

TP Response

Hello, your review is very alarming for us. Throughout the years Teleperformance Portugal has been considered one of the best companies in the Contact Center industry and has also been considered nine times the best company to work for in Portugal. So if you want to share more details about your experience, kindly share this with us via https://www.teleperformance.com/en-us/contact-us/ . This way, we can investigate, solve it and continue to create and develop a Great Place to Work. Teleperformance Portugal

1.0

May 22, 2019

Worst time working here

Customer service

Recommend

CEO approval

Business Outlook

Pros

no pros at all working for this company

Cons

No understanding of employee requirements. Low wage and long hours Terrible and insensitive management

TP Response

Thank you for sharing this feedback and we are sorry to find out that you did not have a good experience here in TP. We will look into our company rules and our working environment and make sure to make improvements. All the best.

5.0

Apr 26, 2019

Customar servis

Customer service

Recommend

CEO approval

Business Outlook

Pros

The best place to work

Cons

Now i work for teleperformance Albania. I am proud to be a teleperformer

Viewing 1096 - 1098 of 1,145 Reviews

Jobs at TP

Customer Service and Technical Support Advisor with English

Fashion Customer Service Representative with Spanish

Fashion Customer Service Representative - Italian market

Fashion Customer Service Representative - English Market

Customer Service and Technical Support Advisor with Spanish

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