Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

89% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13851) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1475) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1975 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1811 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1779 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1471 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1251 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2457 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1498 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 374 reviews)); "Poor communication and dropping classes with little notice" ((in 291 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

What are the top reviewed TP locations?

Barcelona , Madrid , Zaragoza , Sevilla , A Coruña , Ponferrada , Jerez , Hospitalet , Salamanca , Medellín , Badalona , León , Guadalajara , Valencia , Albacete , Santa Cruz de Bezana , Santander , A Pobra do Caramiñal

TP reviews

4.4

89% would recommend to a friend

(74,569 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by demographic groups

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TP has an employee rating of 4.4 out of 5 stars, based on 74,569 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

75K reviews

2.0

Aug 12, 2016

"Full Time" Agent - Edinburg Site

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Paycheck, thats about all I can say. Trainer was amusing.

Cons

First pay is a joke, you all brag its 10 dollars an hour to take calls, sorry but that i fine for a college student, not a qualified person with experience. Trainer was loud, obnoxious, and unprofessional. Very disorganized, they shifted my entire class to a different project only to bring it back again, we ended up losing two days of pay, for some people this can cause hardship. Time not recorded accurately do to someone not doing their job, causing the whole class once again to get shorted on a paycheck. Logins not working which is causing even more paycheck issues. Management not proactive enough to get it fixed on time. Training is not long enough, you get 5 weeks of training that barely stresses the job and systems you use then your on the phones trying to help customers.

TP Response

7y

Your review is very alarming. We would like to know more details about this incident. Kindly share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can conduct an investigation. Thank you.

1.0

Aug 12, 2016

Horrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cheap hot drinks from vending machine. Nice building with air conditioning. Met some nice people. Slightly above NMW.

Cons

Training does not prepare you for the job, yet you are expected to know what you are doing. Coaches and managers are unprofessional, highly patronising and rude. Staff contradict each other in regards to training you on the phones. You follow the advice of one coach, and another coach comes along and tells you off for doing the wrong thing. Breaks are very short. Your phone, purse etc has to be put in a locker while you work. Half of my training team quit within 2 weeks. Several of my training team cried during shifts and break times due to feeling unsupported or talked down to. It was a lot of hard, complex financial information that we had to understand fully. I am not an unintelligent person, this was the job I got after completing a university degree yet I felt stupid a lot of the time due to the way managers spoke to me and the insufficient training received.

TP Response

7y

Thank you for the honest review. We see to it to provide our employees a professional and organized environment wherein rules and regulations are strictly followed at all times. Please share your feedback with us at http://bit.ly/TPHR-newform. These are serious allegations and should be addressed properly. Best regards.

2.0

Aug 11, 2016

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None what so ever period

Cons

It was like high school with a pecking order

TP Response

7y

Thank you for sharing your thoughts with us. This review is important to us as this will help us know what we need to do to improve in our services for our employees.

Viewing 73579 - 73581 of 74,569 Reviews

Jobs at TP

Customer Service and Technical Support Advisor with English

Agente Comercial Telefónico con Experiencia en Seguros -Lunes a Viernes

Account Manager B2B – Operación Aerolínea

Agente Comercial Telefónico -Seguros Motor- TURNO TARDE

Account Manager B2B - Operación Aerolínea

TP

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"Full Time" Agent - Edinburg Site

Horrible

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