TP reviews

A lot of freedom to do things done, good company

As a 3rd party employer TPs goal is to win business, over deliver on metrics and win more business. The bottom line was metrics and numbers, no one cared about customers - just about productivity. The people who fooled the system and did poorer work but more measurable productivity (ie. calls and emails with little value) were often the same who were promoted. Staff who complained or were unhappy were often fired unfairly, many of them went to court successfully. Expectation from management was that the average rep would stay 6-9 months max; promotion was trainer or manager and these roles were very limited. No senior account managers or incentive to stay long term. Account Strategist to a manager was a small salary increase but experience none the less. Account Strategist to a trainer role was the same salary. Targets increased quarterly, one quarter it was raised so high that many people quit or were very unhappy at work and said it was unachievable. It was and the targets were reduced 3 months later.