Is TP a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at TP have rated their employer with 3.1 out of 5 stars in 142 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at TP .

Does TP pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at TP with 3.0 out of 5 stars based on 142 anonymously submitted employee reviews. This is 35.6% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at TP .

How happy are Inbound Technical Support professionals working at TP?

37% of Inbound Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Inbound Technical Support professionals have also rated TP with a 3.7 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13820) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2017 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1815 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1505 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3822 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1499 reviews)); "Bad managment and supervisor." ((in 504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 359 reviews))

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TP Inbound Technical Support reviews

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3.1

37% would recommend to a friend

(142 total reviews)

Jorge Amar

Not enough data to show CEO approval

36% positive business outlook

Ratings by category

3.7

Work/Life balance

3.5

Diversity & inclusion

3.2

Career opportunities

3.0

Compensation and benefits

2.7

Senior management

2.6

Culture & values

Inbound Technical Support employees have rated TP with 3.1 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

142 reviews

3.0

Jan 25, 2024

You don´t need to be too good to the company

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

good training and office location and bounce

Cons

toxic management from TL through OM till DIR

TP Response

Hello, we are happy to know that you make the most from our training programs and offices :) Best regards.

1.0

Jan 19, 2024

Poor management

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote working, training was good

Cons

Very poor coms, poor management and HR mess up salary payment regularly

TP Response

Thank you for taking the time to review Teleperformance, we are sorry to hear of your personal experience at TP. We value your feedback and are always looking to continuously improve. If you are willing to share further feedback using this link we would greatly appreciate it - https://forms.office.com/r/qU6NHq8CHN

3.0

Jan 6, 2024

Bad upper management

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work and a good immediate supervisor

Cons

Bad upper management constantly changing policies without notifying employees of changes properly and poor communication

TP Response

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Viewing 19 - 21 of 142 Reviews

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You don´t need to be too good to the company

Poor management

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