Is TP a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at TP have rated their employer with 3.1 out of 5 stars in 142 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at TP .

Does TP pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at TP with 3.0 out of 5 stars based on 142 anonymously submitted employee reviews. This is 35.6% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at TP .

How happy are Inbound Technical Support professionals working at TP?

37% of Inbound Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Inbound Technical Support professionals have also rated TP with a 3.7 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13819) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2571) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1102) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2017 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1815 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1505 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3822 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1499 reviews)); "Bad managment and supervisor." ((in 504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 359 reviews))

TP Inbound Technical Support reviews

3.1

37% would recommend to a friend

(142 total reviews)

Jorge Amar

Not enough data to show CEO approval

36% positive business outlook

Ratings by category

3.7

Work/Life balance

3.5

Diversity & inclusion

3.2

Career opportunities

3.0

Compensation and benefits

2.7

Senior management

2.6

Culture & values

Inbound Technical Support employees have rated TP with 3.1 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

142 reviews

2.0

Jul 16, 2011

Teleperformance is a great place to work temporarily.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is decent enough to keep up with bills during tough economic times. There is no manual labor.

Cons

There is no real potential for advancement in the company. Agents working for our client in a non-contracted call center are compensated a lot better and recieve great benefits while teleperformance agents get the short end of the stick.

TP Response

8y

We appreciate your candid review and we see to it that all employees are provided competitive income, great benefits and equal opportunities. Favoritism and discrimination are clearly not tolerated in the workplace. Please share your feedback with us at http://bit.ly/TPHR-form. By sharing your feedback, you are helping us ensure issues are properly addressed and proper actions are taken. Thank you.

3.0

Nov 26, 2010

Could have been a great place to work

Inbound technical support

Recommend

CEO approval

Business Outlook

Pros

Promotions could be quick, if your work is noticeable to management.Good benefits and nice and knowledgeable management. Great employee discounts from a variety of businesses.

Cons

Some people are not promoted quickly and others are not promoted at all because they are not noticed by the company. A person can work at Teleperformance USA for a few months and be promoted and there are some people who work there for years and are not promoted to higher job positions. Some employees behave as bad high school students.

TP Response

8y

Thank you for the honest feedback. We definitely make sure to recognize and reward hardworking employees so that they will be encouraged to work harder. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you and best regards.

2.0

Aug 28, 2009

Shady Company to work for

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Tuition reimbursement for full time employees Decent starting pay Good training program (four weeks) Fixed schedules and promotions Good environment

Cons

The management and several businesses are half honest at best. I had been kicked out of the program (as well as several others) I needed to clock in and thus do my work and get paid for it, but the HR rep and the managers told me to just keep working until they can get it fixed. After the first day, they told us not to come to work until they could get it fixed. After about 2 weeks of endless calling with only promises of something being done but nothing being done, I decided to find another job. After about 7 weeks, they called me to tell me they got my program back up so I can clock in properly even though I put in my two weeks long before they called me. After a couple years, I came to find out that they listed me as terminated for no-show. There are close to zero ways to advance within the company.

Viewing 139 - 141 of 142 Reviews

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Teleperformance is a great place to work temporarily.

Could have been a great place to work

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