Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,356 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,356 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1476) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2034 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1782 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1513 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1273 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3763 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2466 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1526 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 288 reviews))

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,356 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17,356 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service CSR employees have rated TP with 4.2 out of 5 stars, based on 17,356 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

17K reviews

5.0

Jun 17, 2026

TP

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

So far so good . As well as the account

Cons

Buildings sana and safety ng employees

TP Response

1w

Hi there. We appreciate you dropping by to provide your feedback.

4.0

Jun 17, 2026

Supportive training with a friendly instructor, but needs more practice time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- The trainer is friendly, approachable, and explains topics clearly. - The training environment is supportive and comfortable for newbies. - Activities help us understand the job better.

Cons

- More practice time would be helpful before taking live calls.

TP Response

1w

Hi there. We appreciate you dropping by to provide your feedback.

3.0

Jun 17, 2026

Supportive environment but frequent policy changes

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

supportive able to grow with company

Cons

frequent changes under policy with company better recognitions

TP Response

1d

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

Viewing 28 - 30 of 17,356 Reviews

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TP

TP Customer Service (CSR) reviews

Company ratings over time

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Reviews by job title

TP

Supportive training with a friendly instructor, but needs more practice time

Supportive environment but frequent policy changes

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