Is TP a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TP have rated their employer with 4.2 out of 5 stars in 918 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TP .

Does TP pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 918 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at TP .

How happy are Customer Service Associate professionals working at TP?

80% of Customer Service Associate employees at TP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Customer Service Associate professionals have also rated TP with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13813) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2570) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1102) , Call Center Agent (1067) , Customer Service Associate (926) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1767 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1479 reviews)); "Good environment is good." ((in 1239 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1493 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 364 reviews)); "Poor communication and dropping classes with little notice" ((in 288 reviews))

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TP

TP Customer Service Associate reviews

4.2

80% would recommend to a friend

(918 total reviews)

Jorge Amar

100% approve of CEO

80% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Customer Service Associate employees have rated TP with 4.2 out of 5 stars, based on 918 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

918 reviews

1.0

Feb 19, 2019

Customer service agent, supervisor

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It's a paycheck, meager though it was.

Cons

Still waiting for 2018 w-2. Was not told it was a temporary position until the day I started. Break area not sufficient for the number of employees.. only 6 microwaves for everyone to use during a 30 minute lunch break. Team leads not mature enough to handle the position. .. I saw in charge an agent for tossing a 3 inch nerf football to another agent during a very slow call period. Also, not enough functional equipment for all of the agents. Since time is monitored on the computer, we couldn't 'clock ' until we found a working computer with a working soft phone. That could sometimes take upwards of 20 minutes but we weren't allowed to arrive more than 5 minutes before our scheduled start time. Team leads also would not adjust our time claiming we should arrive early enough to find a computer. Shall I go on?

TP Response

Your review is very alarming and we hope you can share more details with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can conduct an investigation. Thank you.

3.0

Feb 17, 2019

This company will give you a chance to prove your self on the job, provided you are eligible to work in Canada

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work place culture. Most member of staff are nice. Job security

Cons

You do not get sufficient training on how the time on the job are recorded. There are lots of information you do not know about and no one will tell either (Most member of staff do not know). Once you are don with the training you are on your own

TP Response

Thank you for your awesome review. We are happy to learn about your experience and we hope the best for you. Have a nice day!

5.0

Feb 5, 2019

Positive Attitude

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great Attitude, Great Place to Work

Cons

All fine Good, Nothing to Be Complicated

TP Response

We aim to provide a great place to work to our employees and we are happy to have met your expectations. We also provide plenty of career opportunities as a reward for employees who work hard. Thank you.

Viewing 907 - 909 of 918 Reviews

Jobs at TP

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Barcelona

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TP Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service agent, supervisor

This company will give you a chance to prove your self on the job, provided you are eligible to work in Canada

Positive Attitude

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