Is TP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,068 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at TP .

Does TP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,068 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13823) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1796 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1777 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1482 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1241 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3792 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2447 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 288 reviews))

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TP Client Support Associate reviews

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4.2

85% would recommend to a friend

(17,068 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Client Support Associate employees have rated TP with 4.2 out of 5 stars, based on 17,068 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

17K reviews

2.0

Jul 10, 2013

Teleperformance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

jeans were allowed....that's the only pro!

Cons

I worked a 12hr shift but I wasn't allowed to get up and stand to stretch my legs.

1.0

Jun 14, 2013

The worst place I have ever worked !

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good working relationships with colleagues

Cons

Dirty desks computers and carpets. Systems fail on a weekly basis! Client and Teleperformance senior ops can't decide on script to use and how the call should flow. Stupid systems like be the voice allows the agents to say how happy they are etc all this must get lost in cyberspace as you never receive any feedback. Team leaders are about as useful as a solar torch ! But the fault lies with the company not the Tls as they are over laden with work and quality targets plus god forbid one agent does not meet their KPI target they are made to go on a PDP to improve ! The company keeps sending people on training courses not for the good of the employee but because invest NI gives them grants to pay for it ! It is not uncommon for the one agent to have two login numbers so he can work on one campaign as billable admin and take calls on another ! This is a crafty way for Teleperformance to get paid twice for the one person.

TP Response

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

2.0

May 27, 2013

Busy for processes avoiding employees needs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The place where is setup is nice.

Cons

Zero rewards Awful schedule accommodation

TP Response

Thank you for sharing your opinion. We see to it to reward hardworking employees and offer them flexible work schedule to suit their needs. We are sorry you expected something different but we wish you all the best for the future!

Viewing 17038 - 17040 of 17,068 Reviews

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Teleperformance

The worst place I have ever worked !

Busy for processes avoiding employees needs

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