TP Client Support Associate reviews

4.2

85% would recommend to a friend

(17,109 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Client Support Associate employees have rated TP with 4.2 out of 5 stars, based on 17,109 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

17K reviews
2.0
Dec 17, 2014
Recommend
CEO approval
Business Outlook

Pros

-co-workers easy to get along with -variety of shifts available -lots of overtime available -good trainers -fairly close knit atmosphere -free snacks and drinks

Cons

-widespread disorganization -lack of communication between client and management -lack of communication between management and agents -poor training curriculum -inconsistency in policy and work related information on a day to day basis -rapid change regarding work responsibilities, schedules, etc. -failure to pay many employees adequately and on time -imbalance in expectations and responsibilities between agents

avatar
TP Response
7y
We are sorry to hear that you felt that way. We are committed to providing an organized and professional work environment wherein employees are doing their job well while having fun. Hoping you can also share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com to investigate on the matter. Thank you.
2.0
Dec 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Steady work and ability to get hired very quickly with minimal effort/skills. Not much else is good there.

Cons

Boring and repetitive work. Majority of employees are poorly educated and without much ambition. No room for advancement. Pitiful raises once a year only. (as in 25 cents an hour raises)

avatar
TP Response
9y
We appreciate your opinion. We always make sure to provide a professional but fun environment for our employees while rewarding them with great income, incentives and opportunities for career advancement.If you want to provide us additional feedback, kindly go to http://bit.ly/TPHR-form. We are sorry you expected something different. We wish you all the best for the future!
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