Is TP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,113 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at TP .

Does TP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,113 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13863) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Client Support Associate reviews

4.2

85% would recommend to a friend

(17,113 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Client Support Associate employees have rated TP with 4.2 out of 5 stars, based on 17,113 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

2.0

Dec 18, 2015

Call Center Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Get to call in whenever you want because they don't care

Cons

Don't train you well at all Won't help when you ask for it

TP Response

9y

Thank you for taking the time to make this honest review. Our goal is to make sure our employees undergo comprehensive training and be provided constant support to be able to be competent and effective at work. Warm regards.

1.0

Dec 17, 2015

"Unorganized"

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing to be proud of.

Cons

The management sucks because everyone is sleeping around with everyone. You dont feel comfortable to talk to anyone about problems with anyone because 10 out of 10 , they are friends. They dont care about anything but the lines of the business regardless of what problems you may have at home. They are very inconsiderate, and if it wasnt for my family. I would have left a long time ago.

TP Response

9y

We appreciate your candid review and thank you for bringing this to our attention. Our goal is to see to it our employees feel that they could easily seek help and openly interact with the management while the management, on the other hand, should set a good example to their subordinates. Kindly share your feedback with us at http://bit.ly/TPHR-form. All the best.

1.0

Dec 16, 2015

Horrible PLEASE STAY AWAY

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime, training is Monday through Friday, Some of the supervisors are nice, sometimes food is catered...that's it

Cons

Humana Customer service Campaign is horrible. They put me through a 3pm-11:30pm pm training for 10 weeks . After I graduated training, Me and about 11 more Co workers were told we couldn't work In humana's customer service department because we didn't have log in credentials (recruiting never had us on the roster to even receive login in credentials ). Hr Came in one day and said we had to transfer to humana Pharmacy or else we would be terminated. Now after spending 10 Weeks in Customer service training we spent another 3 weeks in humana Pharmacy training....ONLY TO FIND OUT IT WAS A SALES POSITION. WE HAD TO HAVE E AT LEAST 8 ENROLLMENTS A DAY. NOT TO MENTION OUR PAY WAS DROPPED FROM $10 AN HOUR TO $9 AN HOUR Only 30 minute lunch breaks, no paid holidays, insurance is too high

TP Response

7y

Your review is alarming and we would appreciate if you would contact us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly file your complaint and conduct an investigation. Thank you.

Viewing 16906 - 16908 of 17,113 Reviews

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View all Client Support Associate Jobs

TP

TP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Call Center Representative

"Unorganized"

Horrible PLEASE STAY AWAY

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