Is TP a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TP have rated their employer with 4.3 out of 5 stars in 926 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TP .

Does TP pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 926 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TP.

How happy are Customer Service Associate professionals working at TP?

83% of Customer Service Associate employees at TP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service Associate professionals have also rated TP with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1476) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1995 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1793 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1771 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1473 reviews)); "Good environment is good." ((in 1263 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3808 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2469 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1505 reviews)); "Bad managment and supervisor." ((in 496 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews))

TP Customer Service Associate reviews

4.3

83% would recommend to a friend

(926 total reviews)

Jorge Amar

100% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Customer Service employees have rated TP with 4.3 out of 5 stars, based on 926 company reviews on Glassdoor. This indicates that most Associate Customer Service professionals have an excellent working experience there. TP is rated 20% above average by Associate Customer Service professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

926 reviews

1.0

Apr 1, 2020

Regarding company policies and salary discrimination

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

There was no best reason to share till now.

Cons

Proper Salary was not processed timely. HR didn't know provident fund amount was 12% of basic. They told it was calculated upon gross salary. After hiring the employee for one process they forcefully move the employee to the other process with more working hour and less incentive. Any time they call you and change your shift time which already I was faced. They are giving more salary to a fresher then an experienced person. You are eligible to take leaves after 3months of joining but after 3months they are going to change your process and told that right now you are in training so you are not eligible for incentive and leaves as well.

TP Response

3y

We are truly sorry for the negative experience you have had and we take your concerns very seriously. We recognize the importance of creating an inclusive workplace for all employees and are committed to doing so. We have implemented a number of measures to ensure that everyone feels comfortable and respected in our workplace. If you have any further questions or suggestions, please do not hesitate to reach out. Thank you for bringing this to our attention.

2.0

Feb 11, 2020

Nice one

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

That will be new company and get lot of experience on it

Cons

Company was very far and doesn't allow leave

TP Response

3y

We understand your frustration and we apologize for the inconvenience you have experienced. We take our employee's feedback seriously and we are continuously working to improve our policies. We strive to provide a positive employee experience, and we are disappointed to hear that you were not given leave in an emergency situation. Please rest assured that we are actively looking into this issue and will work hard to ensure all of our employees receive the best possible service. . You can get in touch with us via our http://bit.ly/TPHR-newform . Thankyou

5.0

Dec 11, 2019

Good exeperience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment and best staff

Cons

Cab facility problem in some proceeses

TP Response

3y

We make sure to provide a positive work environment for our employees. Thank you for your review!

Viewing 901 - 903 of 926 Reviews

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TP Customer Service Associate reviews

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Regarding company policies and salary discrimination

Nice one

Good exeperience

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