Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,636 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,636 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      9K reviews
      1.0
      Dec 14, 2013

      Bad Bad Bad

      Deployment and completion clerk ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of free courses, mediocre benefit package. If you are management or management excluded you are treated great!

      Cons

      If you are not Management or Management excluded and are part of the union you are the enemy. Management does not like to be challenged or corrected and if you have an opinion you are toast. Do not work for telus if you have lots of prior work experience, Telus was the 2nd worst run company i have ever worked for in my over 30 years in the work force. The only reason I have lasted so long at TELUS is I worked graveyard shift for 4 years so I was protected from the management BS that happens during the days.

      4.0
      Dec 8, 2013

      It's a growing company, still on the stage of experimenting the structure.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are young adults - not immature but not close-minded - so I get along with them. For some reason, they attract decent workers. The office was spacious and vibrant. My supervisors have a lot to improve, but they just got the job from being a customer service representative so they're merely grasping. The good thing though is they promote from within first before searching for an outside candidate if there is an open position. I like the freedom to do what I wish, which can turn into a disadvantage for the company.

      Cons

      The training period could improve. It's too long and so it got too boring. The trainer gave us too many breaks, told unrelated stories and showed random videos on YouTube just to fill in the time. A lot of times, we just watch him use his iPhone or write an email on the projector. Then the final examination was too brief that it irate two people on our class into quitting. There is terrible communication between departments. HR people don't know that they have a new position open. The supervisors are guessing when the agents ask them questions, which led to misinformation. For me, and this is based on my personality, the job as a call center agent was boring. I sit on my computer all day and does the same thing. It felt like I'm only using 0.02% of my brain. This is a con for the job, not for the company.

      4.0
      Dec 5, 2013

      Good company & intentions; great community awareness

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      overall - a good company with community awareness; has lots of good people. better than average compensation package; seems like a genuine effort to communicate and share information; ability for mobile work and occasional work from home is huge plus - saves employee time and company money.... win / win for both

      Cons

      it is typical for a large company where work and life balance gets out of whack sometimes; occasional mixed messaging - where intention and action are in conflict....

      Viewing 8287 - 8289 of 8,636 Reviews
      Related searches: TELUS jobs | TELUS salaries | TELUS benefits | TELUS interviews | TELUS conversations
      ReviewsTELUS reviews

      Glassdoor has 10,066 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.