T-Mobile Customer Service Representative (CSR) II reviews

3.8

99% would recommend to a friend

(38 total reviews)
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Srini Gopalan

100% approve of CEO

99% positive business outlook

Customer Service Representative (CSR) II employees have rated T-Mobile with 3.8 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

38 reviews
4.0
Dec 17, 2016
Recommend
CEO approval
Business Outlook

Pros

A position that drives success through ownership. Tip: OWN YOUR POSITION THROUGH PRESENTATION. Remember: Customers relate to a Sales Associate that can relate with them.

Cons

LONG HOURS. A position that demands you to be an open window and able to relate to others. There is no faking with success in this position.

2.0
Nov 29, 2016
Recommend
CEO approval
Business Outlook

Pros

lots of trinket benefits that continuously get cut down over time. but no worries, they'll tell you the benefits have actually improved and they'll make sure you're shamed if you discuss it.

Cons

Look at the common "pros" and "cons" in common with the reviews. Apprx 1,933 pros and cons have been said word-for-word at the time of my review. That's nearly half of all the glass door reviews for this company. I want the website fakespot .com to be able to scan for fake reviews here. Utterly ridiculous. Throughout nearly 10 years of working there, I met less than 20 people who told me they loved the job. Most of these were leading meetings. For real.

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T-Mobile Response
9y
Thank you for taking the time to leave a review. We have escalated your concern around false reviews to Glassdoor so that they can do a further investigation for false reviews. Glassdoor assures us that they have extensive safeguards in place to prevent fake reviews. They will continue to monitor our page carefully. --T-Mobile Careers Team
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Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.