Starbucks reviews

3.5

56% would recommend to a friend

(85,335 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,335 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Oct 18, 2009
Recommend
CEO approval
Business Outlook

Pros

As with any retailer, the past 2 years have been difficult due to the economy and declining sales, and the subsequent pressures put on companies and their staff (layoffs, cutbacks, expecting a lot more of every person in every position, etc). You have the flexibility to make your own schedule week to week and balance work-life, but as with most DM roles, it's 50-60 hours per week average. It's what you make of it and really is manageable, and senior leadership respects your work-life balance. I've worked here many years and respect & dignity and professionalism is always in place, if not you won't last long.

Cons

Not many pros for being a DM these days, except be lucky you have a job. The gratitude is barely existent for making any of your numbers, and being under high scrutiny at all times. Any performance pay raise you get will be well below cost of living inflation (typically has been for many years, so that's no big deal) . The only thing looking brighter is that sales expectations are more realistic and more field leaders may actually see quarterly bonuses on a few occasions this year.

2.0
Oct 15, 2009

Only if you're in school

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great colleagues, fairly flexible working hours/shift.

Cons

becoming part of corporate cash cow that no one really likes. easy to get sucked in and offer yourself for more work in hope of progression or recognition, but rarely comes. Started off great atmosphere years ago, but is soulless now.

2.0
Oct 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Flexible employer, particularly with schedule. Provides health benefits, 401k, and stock incentives for part time and full time employees. 30% discount. Works well with special situations, such as sudden familial or health issues.

Cons

Resists using technology for communication. Corporate demands conflict with the job description. "Must Do" procedures become "Must Not" and vice versa, however affects seasoned employees more. Administrative duties increase, sometimes to archaic business practices, while allowed time for administrative tasks decrease. Some of the administrative tasks are done solely on paper, many of which can be automated. Unreasonable expectations (specific example: VIA sales are required to be double early feasible estimates.

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Glassdoor has 91,047 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.