Starbucks reviews

3.5

56% would recommend to a friend

(85,379 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,379 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Mar 1, 2010
Recommend
CEO approval
Business Outlook

Pros

Amazing market recognition! There are few who have had poor experiences with Starbucks. So it looks great on an application, especially since customer service is a critical part of Starbucks business model. Amazing co-workers, in comparison to others company's in the industry, Starbucks attracts the best of the best.

Cons

Compensation, do more with less has become the mantra of starbucks. While this is not completely a bad thing, the problem is Starbucks has spent years building a brand of customer service that is extremely labour intensive. Customers are given 5 star treatment and now Starbucks expect five star, babysitting-style treatment and a myriad of other things. While all company wishes are executed this leaves many customers angry. Starbucks has yet to strike the right balance...

2.0
Feb 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Very flexible schedule. My store has an excellent team in place, and our manager is exceptional. While the coffee isn't great, it's free while you work, and you're permitted to "markout" a pound of coffee per week (or a box of tea or nothing, if you want). So I'm spending less on coffee. There are so many stores in urban areas that, if you're not getting the hours you want at your store (common), you can pick up shifts at other stores around the city. That means you'll have to go around the city a week later to pick up your tips. Most Baristas and Shift Supervisors are young, well educated, and friendly, so it's a amiable atmosphere, the work isn't too hard, though it is stressful and often very, very fast paced.

Cons

The first downside is the pay. It's rotten. $8.25 from company that took in $1.7 billion in the 4th quarter of 2009 makes the "competitive wages" phrase on their employment advertising sound like an industry-insider term. You do get tips, but that totals (and I'm being generous here) maybe $1,800 per year. The company has tightened the belt of late, which has meant cuts in "Partner" pay, benefits, and hours schedules. While I was hired as a Full-time employee, it's rare that I get the hours I was led to believe I would work. The next big negative hits you when you get your benefits. The following includes only medical costs. The healthiest employee will have $40 deducted from his/her paycheck. Every pay check. Not $40 per month, but $80 per month. That reflects a %50 discount for being healthy. That means someone with diabetes, or some preexisting condition, might have to pay $160 per month. Subtract that from (say you get 30 hrs./wk @ $8.25 + $40 tips) $1150 before taxes, and you're left with $990, again before taxes. Once taxes come out, you're down to about $970 (because you're taxed on base pay as well as tips). What kind of life does that afford you in the Boston area? It's a shame that benefits are punitive. But, since you make so little, you might qualify for state/federal aid. Tack on vision and dental benefits, and you're out even more cash. But you're covered! And you'll be excited to contribute to your 401(k)! Speaking of which, you're given a number of investing options, none of which are environmentally friendly. Most funds you can contribute to rely heavily on Financial services and Energy. By "Energy", of course, I mean oil and gas. Where's the Green Fund Starbucks, the company with the "Shared Planet" motto, the %10 recycled content in our cups(!)? Another negative--this is small--is that you work so frequently with sanitizing chemicals with drying agents in them that your hands will dry out severely. I'm talking cracked and bleeding dry. So you'll have to invest in some HD lotion.

4.0
Feb 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Superb internal communication Competitive pay within food service industry Team-building atmosphere Individual recogniation Supervisors work hard to meet hours/scheduling needs

Cons

Repetitive activities Long periods of standing Constant push to suggestively sell to customers Little room for advancement to professional positions within Starbucks

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