Starbucks reviews

3.5

57% would recommend to a friend

(85,572 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,572 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

86K reviews
5.0
Apr 16, 2011

Good

Recommend
CEO approval
Business Outlook

Pros

free drinks and other benefits

Cons

the hourly pay could be higher...

3.0
Apr 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Some of my co-workers were great to work with.

Cons

Most of the managers were inexperienced and hired because they were managers of a different company.

4.0
Apr 13, 2011
Recommend
CEO approval
Business Outlook

Pros

The customer interaction. People absolutely love you when you can make a drink exactly to their liking and they turn into loyal customers. I have had several customers who said they prefer me to make their drink. I believe it is also important to make it about the overall experience and not just the product. I ask them about their day and how their classes (I work on a University and am currently a student as well) and work are going. People really appreciate it when even just a few seconds of their day, someone takes the time to ask "How are you?" and really listen for an answer, while making them a drink that could help improve their day just a little better.

Cons

Since I work for a licensed store, I feel like there is very little room for advancement within the company and we get little to no benefits. I am studying International Business and Marketing so I would love to get into more of the Corporate Starbucks higher management positions possibly in the future. Therefore cons: I feel like I work way too hard and get very little back from my licensed store (even though I know how to do everything that a corporate barista does). In addition, our store is very unfair in compensating its employees, with a severe imbalance in equal level of work. The plus side though is that our store is very flexible with my schedule because we are all university students.

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