Skyscanner reviews

4.1

79% would recommend to a friend

(650 total reviews)

Bryan Batista

95% approve of CEO

69% positive business outlook

Skyscanner has an employee rating of 4.1 out of 5 stars, based on 650 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Skyscanner employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

650 reviews
3.0
Apr 18, 2019

Not what it was when I joined

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flight search is a good product and well recognised everywhere - Some very good people who is a pleasure to work with - Nice benefits and flexibility to wfh - Nice office and very well located

Cons

- In the past year the focus changed from doing what’s right for the customer into doing what makes more money. There’s a huge push to get more users into the Hotels product but no investment into actually making it a product people want to use. - Senior management is very distanced from the rest of the company. Some VPs appear to be completely out of their depth and not adding any value. - Very political organisation - It starts to feel like Ctrip is actually calling the shots now

1.0
Jan 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are good

Cons

* Slow moving and difficult to change anything. If you propose anything different from the status quo, the default answer will be NO. * Lots of politics and egos to please. * Documentation and bureaucracy in excess. You are going to spend more time writing confluence documents than writing code. (And no one will read it) * Very poor onboarding process. They just throw you a bunch of confluence and that's it. * Endless discussions on technical topics. Everyone has a different opinion and no one seems to reach an agreement. * Lots of duplicate work. Different squads solving the same problems in different ways * Technical debt is huge. Poor code written everywhere, no standardised way of doing stuff. * Very hierarchical. Senior managers and tech leads say how things should be done and everyone else follows, no questions asked. * Having to go back to the office twice a week. * Promotion process is bureaucratic and full of politics. * Teams are not diverse. * Senior engineers are treated as mid-levels. * No opportunity to learn anything new, your career will get stuck in time.

avatar
Skyscanner Response
4y
Hi Senior Software Engineer in London Thank you for your feedback. We also appreciate your candour about your personal experience. It looks like you are still with us and so please know that there are people you can talk to for support. Your line manager or Tribe Lead can help with your concerns about documentation and processes. The People team can help clarify the Promotion Process and provide guidance on creating a personal development plan, mentoring opportunities or realising potential through rotations. We listen to our people very carefully and try to ensure that everyone in our team has the information they need to succeed in their role - with clear direction set by their teams and our strategy. Please do reach out as mentioned and thanks again
2.0
Sep 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent competitive salaries. Good life and work balance. Smart, funny and talented colleagues, especially in low/mid level. Free snacks, fruits & barista coffee machines (pre-COVID).

Cons

A bunch of talented people I personally know haven’t been promoted in years. It doesn’t matter if you’re a high performer, the promotion is only possible if you know the right people that can lobby your career progression. Meanwhile, people who do almost nothing but skilled in brown-nosing, organising useless meetings or writing long Confluence documents containing a lot of buzzwords tend to rise to the top. It’s all about the politics and self-advertising at Skyscanner. Full remote working is still not embraced (especially by the Scottish leadership), although everyone has been working from home for the last 6 months. Instead of allowing people to work wherever they want until at least 2021, every town hall starts with ‘We’re expecting our employees to get back to the office next month’. Come on, the world has changed. It’s not 2002 anymore. With Gareth’s and Bryan’s departures, the company has become incredibly corporate. This is reflected in the way we talk and think as a company. Newly appointed senior and principal managers coming from corporate backgrounds don’t care much about the users, but rather how much money we can take out of their pockets. ‘Traveller-first’ company only exists on the paper surface. New CEO Moshe doesn’t have a clear vision and strategy where the company is headed: he’s trying to win at everything but you cannot have too many North stars, there can be only one. As much as you would love it to be so, but ’Be the best at X' doesn't sound like a solid strategy. Over the course of COVID-19, a lot of questions were asked about the runway and possible layoffs, but the answers from execs were extremely generic and vague, and unfortunately, it’s still the case. It feels like they’re all reading from one script rather than give honest, human answers. The redundancies had been expected but the way they were made is questionable at best. The previous CEO Bryan Dove gave his employees a false glimpse of hope that Skyscanner could be ‘saved’ if the majority would switch to work 3 or 4 days per week at pro-rata salary or take unpaid salary (let alone the bonuses). The people who did that felt deceived because a couple of months later they would get an email from Moshe that they’re affected, regardless of how much they have sacrificed for Skyscanner so far. Yes, to find out whether you’re at risk or not, you would sit staring at your inbox and wait for an email that’s written in incredibly complex legal language, so that you wouldn’t sue the company. A great example of how much trust they have for their own employees.

Viewing 46 - 48 of 650 Reviews

Glassdoor has 734 Skyscanner reviews submitted anonymously by Skyscanner employees. Read employee reviews and ratings on Glassdoor to decide if Skyscanner is right for you.