SiteMinder reviews

3.9

76% would recommend to a friend

(516 total reviews)
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Sankar Narayan

84% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

516 reviews
3.0
Sep 5, 2023

Overall Decent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quite flexible working hours which helps your work-life balance

Cons

For flexible working hours, Employee has to compromise many things here ● Very low appraisal ● Low benefits : (Only health insurance is there with low coverage and minimum benefits). ● Less leaves ● Employees have to suffer for the basic queries/support related to accounts and HR since there is no related regional team

4.0
Aug 31, 2023

Overall Decent

Recommend
CEO approval
Business Outlook

Pros

Good place to get started with sales career. Management was nice. Helped as much as they could

Cons

A bit disorganized. Direction could have been better

3.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Friendly office culture, not boiler room Fairly low pressure environment to break into sales Manage full cycle so get to close deals regularly

Cons

Outbound lacked strategy, essentially spray and pray and reliant on inbounds. Too much focus on dial counts versus adopting new channels to outbound. Little Hotelier is outdated and vastly inferior to modern PMS. SiteMinder Platform/CM is great at what it does but so are other channel managers. Slowly moving back to in-office first with the addition of new London office. Base pay on low side at 31k

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SiteMinder Response
2y
Thanks so much for your review, it is wonderful to read that you were so immersed in our London office culture. Culture within Sales is incredibly important and coupled with the environment, which you recognise as a great place to break into Sales, it sounds as though we are winning on both scores there! We value our sales leads whether inbound or outbound and our sellers work incredibly diligently at prospect selling through a consultative approach with new customers. Equally, because we operate with our own award winning products this also means that our customers clearly see the Return on Investment when we are able to demonstrate the value add. Activities absolutely has a place across Sales to set up the best experience for a new customer, however we set ourselves apart from the 'boiler room' as you say - our focus across our EMEA Sales teams is to operate with quality not quantity, preferring great conversations with customers than heavy dial numbers. Marie-Anne Varela, HR Director (EMEA & Global Sales)
Viewing 154 - 156 of 516 Reviews

Glassdoor has 580 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.