SiteMinder reviews

3.9

76% would recommend to a friend

(516 total reviews)
avatar

Sankar Narayan

84% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

516 reviews
4.0
Jan 9, 2023

Honesty

Recommend
CEO approval
Business Outlook

Pros

Good Pay and excellent benefits.

Cons

Bad Managers and micromanage reps

avatar
SiteMinder Response
3y
Thank you for taking the time to write to us, and for your feedback on our pay and benefits which we are particularly proud of as part of our employee offering. Our Sales teams as always have a critical part to play in the delivery of our 2023 and beyond plans and we support our sales teams with an incredible career pathway. We have great products that we know work for our customers that have recently seen SiteMinder receive NINE major award wins at the 2023 HotelTechAwards including being placed in the Top 10 Best Places to Work! Sales is an incredible, sometimes challenging vocation. My own experience working with sales teams and their managers is that micromanagement is not a welcome addition to any team wanting to be successful. Having seen experience of this type of management process within other sales organisations I have worked in, I can say first hand, how positively our SiteMinder Sales managers engage with their support teams to ensure that our coaching, training and support allows us to ensure every sales colleague reaches their potential. If you do not feel that this is the case, then you can reach out to your Regional Sales support, or any of our HR team directly with any further feedback you would like us to consider - you can even use our anonymous OfficeVibe tool which is fully designed with this in mind for all colleagues in SiteMinder!
4.0
Nov 4, 2022
Recommend
CEO approval
Business Outlook

Pros

You can learn many things

Cons

Developers tend to stay for a short period of time. The benefit is mediocre.

avatar
SiteMinder Response
3y
Thanks for taking the time to leave your review! It's great to hear you've experienced lots of learning opportunities and we hope you continue to do so as this is something we truely value and promote for all our employees. Regarding your feedback on tenure, while we did see some leavers in the last 12 months, attrition within the Tech organisation has been significantly low in the last few quarters which is great to see. We do have many benefits we offer to staff at SM and most of these are captured on our internal People Portal page. Please don't hesitate to reach out should you require the link to this or i'd be happy to hear any other feedback or suggestions on how we can improve our benefits at SM. Kind regards, Sophia Jung Senior HR Business Partner
3.0
Aug 8, 2022

No growth

Recommend
CEO approval
Business Outlook

Pros

You will find a relaxed environment that is fun and provides flexibility

Cons

No or very little growth, the product is too mature and hence most of the market has been reached. Seniors hold the big piece of the cake as they can sell to more significant properties. The rest of the sales reps try to survive with tiny hotels and hostels with no budget or tech use.

avatar
SiteMinder Response
3y
Hi and thanks for taking the time to provide feedback - We improve by having the opportunity to understand your experiences. We are glad to hear you found us fun and flexible, we work hard to create an environment that reflects the right mix for our teams. We are very proud of our career pathway that has been developed to support our sales teams professional growth, introducing our award winning solutions to all sizes and shapes of hotels. We strive to make all our sales team members successful through training, development, coaching and supporting technology. Again, we really appreciate your feedback and wish you success. Regards Bec Donnelly VP, People
Viewing 121 - 123 of 516 Reviews

Glassdoor has 580 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.