ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jun 9, 2015
Recommend
CEO approval
Business Outlook

Pros

1. Competitive salary 2. Product is indeed very good if not the best concerning enterprise service management 3. MacBook is nice 4. Some colleagues are indeed very smart and helpful 5. If you can deliver the numbers you´re career will advance very fast

Cons

1. Regular silent firings. If you survive one or two years you´re good and/or very lucky. The bar to get in is quite low so if after a few months they figure out that you don´t meet their expectations they just fire you. 2. Micromanagement like you have never seen before 3. Political cliques. If you don´t have the support of one of the powerful ones and you don´t deliver your numbers you´re toast. 4. You can delete life from work/life balance 5. HR is only the hire/fire department. Don´t expect anything else from them.

3.0
Aug 28, 2014

Not the same company I joined, sadly...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people -- colleagues, customers and partners. Uniformly some of the best, smartest and most interesting people I've met or worked with, ever. The products -- not all perfect, but innovative, effective and well-liked by customers, partners and influencers.

Cons

How the company has come to treat its people. The people are typically better to each other than the company is to them, despite the perks. What used to feel like a cohesive team came to feel more like divided, sometimes divisive factions after the 2012 IPO. People terminated suddenly and walked out of the building in the presence of others is not the way to build or sustain high morale.

1.0
Sep 30, 2013
Recommend
CEO approval
Business Outlook

Pros

The people. The product is amazing.

Cons

ServiceNow was an amazing place to work back in the day. However, with the IPO and the new executives, legacy staff was hung out to dry. Change is one thing but a company's employees are their greatest assets and they just didn't care about us in the long run.

Viewing 253 - 255 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.