ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jul 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Great vision and excellent technology that's been long overdue to meet customer expectations

Cons

Management culture doesn't foster a team environment, focusing more on self-advancement. They also practice cronyism in spite of potential hires that are best for the company

1.0
Sep 25, 2015

Meritocracy? Only if you came from DataDomain

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good product, once great culture and a handful of good people still at the company.

Cons

ServiceNow has become exactly what we said it would never become, just another enterprise software company that lacks innovation and doesn't care about its customers. Nice work Frank! Employees from a DataDomain career heritage are promoted regardless of performance.

3.0
Jul 24, 2015

Good product, High Stress, Poor work life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Friday lunch (oops that went away!), Really great product, but needs some work to be ready for the big time. The founder (Fred Luddy) is a legend. Very humble guy, father figure. The platform is a golden egg to do some explosive innovation and development, but the company culture holds people and hence innovation back CEO focused on the stock price (perhaps that is his job). Competitive pay, Quarterly bonus, Opportunity to move around and do different stuff, good mobility within the organization. Company has lots of opportunity to grow further

Cons

Stress level is just too high. Most of the times the exec staff are siting in their ivory tower (maybe counting their monthly stock sales money). HR is decent, but totally powerless - they mainly tow the line with the exec staff. Stories of abrupt firing and people disappearing one fine morning are really true. CEO's staff needs to understand that the enormous pressure they exert translates from them all the way down into the company and makes a very bad culture and one of zero loyalty. If the stock drops, people will leave so fast that you will have a stampede at the doors. Stock alone cannot build loyalty.

Viewing 250 - 252 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.