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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,709 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Jan 19, 2018

      Poor leadership and management in certain areas

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Growth opportunities • Offices are state of the art • Macbook Pros for everyone • Snacks and bi-weekly happy hours

      Cons

      • Growth opportunities have led to a workplace with too many directors and mangers with overlapping responsivities and not the skillsets necessary. There are many cases where directors have no direct reports since they have been pushed around from team-to-team. • Culture is disappearing quickly. The culture in which everyone feels valued, everyone has a voice, friendly people who are excited be at ServiceNow, teams working with other teams are things of the past. • Business Units work in silos and there is lot’s of overlap and wasted effort. • 4 billion by 2020 doesn’t seem achievable based on the growth patterns discussed in All Hands. • Best talent leaves around 4 years after RSUs vest.

      2.0
      Sep 7, 2017

      frustrating

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good perks, good benefits, rsu’s and the stock price is rising rapidly. the founder institutionalized a culture where engineers are respected but unfortunately that’s being chipped away since he left.

      Cons

      non technical managers for engineering teams. managers and tech leads that steal credit for other people’s work. many coworkers that do not produce work or produce work at extremely low quality and leave their messes for someone else to fix. 15 year old codebase which is held together by patch on top of patch on top of patch. no embrace of continuous integration. too many old timers who are afraid that CI and test automation will replace their jobs. lots of politics.

      2.0
      Aug 25, 2017

      An odd place for sure...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In short, customers love the company. The technology is over a decade old, but it addresses a pain point they have. Stock is doing well.

      Cons

      I can't speak to the new leadership, but the old one was reminiscent of Apple. Controlling and dictatorial. People constantly worried about their job. People disappearing without warning. Not a great place to be if you are looking for peace of mind.

      Viewing 226 - 228 of 5,709 Reviews
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      Glassdoor has 6,645 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.